16
7 . Control valve does
not regenerate
automatically but
does when the correct
button(s) is depressed
and held . For
timeclock valves the
buttons are
+
or
–
.
For all other valves the
button is REGEN .
A. Bypass valve in bypass position.
A. Turn bypass handles to place bypass in
service position.
B. Meter is not connected to meter connection on PC
board.
B. Connect meter to three pin connection labeled
METER on PC board.
C. Restricted/stalled meter turbine.
C. Remove meter and check for rotation or
foreign material.
D. Incorrect programming.
D. Check for programming error.
E. Meter wire not installed securely into three
pin connector.
E. Verify meter cable wires are installed securely into
three pin connector labeled METER.
F. Defective meter.
F. Replace meter.
G. Defective PC board.
G. Replace PC board.
8 . Hard or untreated
water is being
delivered .
A. Bypass valve is open or faulty.
A. Fully close bypass valve or replace.
B. Media is exhausted due to high water usage.
B. Check program settings or diagnostics for abnormal
water usage.
C. Meter not registering.
C. Remove meter and check for rotation or
foreign material.
D. Water quality fluctuation.
D. Test water and adjust program
values accordingly.
E. No regenerant or low level of regenerant in
regenerant tank.
E. Add proper regenerant to tank.
F. Control fails to draw in regenerant.
F. Refer to Troubleshooting Guide number 12.
G. Insufficient regenerant level in regenerant tank.
G. Check refill setting in programming. Check refill
flow control for restrictions or debris and, if
necessary, replace.
H. Damaged seal/stack assembly/piston.
H. Replace seal/stack assembly and/or piston.
I. Control valve body type and piston type
mix matched.
I. Verify proper control valve body type and
piston type match.
J. Fouled media bed.
J. Replace media bed.
9 . Control valve uses
too much regenerant .
A. Improper refill setting.
A. Check refill setting.
B. Improper program settings.
B. Check program setting to make sure
they are specific to the water quality and
application needs.
C. Control valve regenerates frequently.
C. Check for leaking fixtures that may be exhausting
capacity or system is undersized.
10 . Residual regenerant
being delivered to
service .
A. Low water pressure.
A. Check incoming water pressure – water pressure
must remain at minimum of 25 psi.
B. Incorrect, damaged, or restricted injector.
B. Replace injector with correct size for
the application.
C. Restricted drain line.
C. Check drain line for restrictions or debris
and remove any obstructions.
11 . Excessive water in
regenerant tank .
A. Improper program settings.
A. Check refill setting.
B. Plugged injector.
B. Remove injector and replace.
C. Drive cap assembly not tightened in properly.
C. Re-tighten the drive cap assembly.
D. Damaged seal/stack assembly/piston.
D. Replace seal/stack assembly and/or piston.
E. Restricted or kinked drain line.
E. Check drain line for restrictions or debris and or
unkink drain line.
F. Plugged backwash flow controller.
F. Remove backwash flow controller and replace, if
necessary.
G. Missing refill flow controller.
G. Install refill flow controller.
H. Brine tube not inserted properly into brine elbow in
brine tank.
H. Install tube all the way into elbow.
PROBLEM CAUSE
CORRECTION
TROUBLESHOOTING GUIDE
