Visit
www.watchguardsystems.com
for full user manual and support
17
This concludes the Quick Start Guide covering the basic functionality of your Watchguard Surveillance system. Should
you encounter any difficulties with your setting up and using your system, please first refer to the tables below or visit
the Contact Us section on the Watchguard website at
www.watchguardsystems.com
.
7. Troubleshooting
Problem
Troubleshooting
Guide Ref.
The DVR won’t power on.
•
Ensure that the power cable is firmly connected to the recorder and to
the wall socket.
•
Confirm that there is power from the outlet.
Section 1.2
The DVR is not being displayed
on the monitor.
•
Ensure the display cable is firmly connected to the recorder & monitor.
•
Ensure you have selected the correct input on your monitor.
•
Test the recorder’s display output with different monitor.
Section 1.2
Cameras aren’t displaying live
video.
•
Ensure that you are not in playback mode, right mouse click to exit.
•
Ensure power is connected to cameras and that the BNC connectors
are firmly connected to the DVR via the camera cable.
•
Swap with known working cables and cameras to test.
Section 1.2
The DVR is displaying No HDD.
•
Check if the HDD is properly connected.
-
The DVR is not recording video.
•
Check if the HDD is installed and properly connected.
•
Check that the recording method you have chosen to implement is in
use.
-
Motion is not being detected or
recorded by the DVR or unable
to Smart Search.
•
By default motion detection is enabled, however, check by navigating
to Main Menu -> Setting | Event -> Video Detect. The Enable check box
should be checked for all relevant channels.
•
Ensure that a period has been selected in the Recording Schedule for
motion detection recording and that the period is filled in yellow.
•
Check motion sensitivity and adjust motion detection area, see:
Main Menu -> Setting | Event -> Video Detect: Region | Set.
Section 2.1.7
Cannot connect to DVR on
smartphone or tablet.
•
Ensure that the DVR & device are connected to the Internet and that the
connection is strong enough to receive video (min. 3G speeds).
•
Ensure that the admin password is correct in the iDMSS/gDMSS/
Easyviewer app.
•
Ensure the extra stream settings are set to recommended settings.
Section 2.1.5
The recorder will not detect a
USB device for backup.
•
Ensure that the USB drive is formatted to FAT32 or NTFS.
•
Try using another USB flash drive to test compatibility.
Section 5.1
Face Detection / IVS features are
not working correctly.
•
Ensure that lntel (blue) recording schedules have been set up in Schedule.
•
Ensure that Enable has been checked for each rule on the IVS screen.
Section 2.1.7
Section 6.1
Section 6.2
Area
Menu Navigation
Guide Ref.
DVR Security Setup
Main Menu -> Account
Section 2.1.2
Changing General Settings
Main Menu -> System -> General
Section 2.1.4
DVR Network Setup
Main Menu -> Network -> TCP/IP
Section 2.1.5
P2P & Remote View Setup
Main Menu -> Network -> P2P
Section 2.1.5
Configuring Cameras
Main Menu -> Camera -> Encode
Section 2.1.6
Changing Recording Schedule
Main Menu -> Storage -> Schedule
Section 2.1.7
Accessing Playback Footage
Main Menu -> Video | Search
Section 4
Backing Up Footage
Main Menu -> Video | Backup
Section 5
