CL-200A Manual, Rev. 120523
14
Warranty and service
Warranty
The model
CL-200A
is covered by our Warranty to be free from defects in materials and
workmanship for a period of one year from the date of shipment. If a failure occurs within this time,
we will either repair or replace the faulty component(s). This warranty does not cover instrument
failure or damage caused by physical abuse or electrical stress (inputs exceeding specified limits).
In the event that instrument repairs are necessary, shipping charges to the factory are the
customer's responsibility. Return charges will be paid by Warner Instruments, Inc.
Normal business hours are 8:30 AM to 5:00 PM (EST), Monday through Friday. Our offices are
located at 1125 Dixwell Avenue, Hamden, CT 06514, and we can be reached by phone at (800) 599-
4203 or (203) 776-0664. Our fax number is (203) 776-1278. In addition, we can be reached by e-mail
at [email protected] or through our Web page at http://www.warneronline.com.
Service notes
Please refer all questions regarding service to our Technical Department.
A)
If the instrument
POWER
light fails to light, check the fuse at the rear panel (located in the
black
POWER INPUT MODULE
). If the fuse is found to be defective replace it with a 5x20 mm,
0.8 A, slow-blow fuse (0.4 A for facilities using 220-240 V line voltages). If the replacement
fuse also fails, please call Warner Instruments for assistance.
B)
Occasionally, a knob on the front panel will loosen after long use. These are "collet" style
knobs and are tightened with a screw located under the knob cap. To gain access to the
adjustment screw, pry the cap off with a thin bladed screwdriver or similar tool.
C)
Should service be required, please contact the factory. The problem may often be corrected
by our shipping a replacement part. Factory service, if required will be expedited to
minimize the customer inconvenience.
D)
Instruments are inspected immediately upon receipt and the customer is notified if the
repair is not covered by the warranty. Repairs can often be completed in 1-2 days from our
receipt of the instrument.
E)
If factory service is required, please observe the following instructions:
1)
Package the instrument with at least 3 inches of cushioning on all sides. Use the
original shipping carton if it is available.
2)
Insure the shipment for its full value.
3)
Include with the shipment an explanation of the problem experienced.
IMPORTANT for customers outside of the U.S.:
Please contact us before return shipping any
goods. We will provide instructions so that the shipment will not be delayed or subject to
unnecessary expense in clearing U.S. Customs.
Warner
Instruments
A Harvard Apparatus Company
