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Technical Support

We hope your Wansview IP Camera is enjoyable and easy to set up and use. You may have

some additional questions or concerns that are not clarified in this user manual.

Note:

This user manual is for reference only. Slight diﬀerences may be found in the user interface.

All the designs and software here are subject to change without prior written notice.
For latest firmware and user manual, please go to

www.wansview.com

to download.

www.wansview.com

Содержание Q1

Страница 1: ...Wansview Full HD 1080P IP Camera Q1 Q2 User Manual Revised 29 September 2018 ...

Страница 2: ...7 2 6 1 Wi Fi Setting 17 2 6 2 User Management 17 2 6 3 Time Setting 18 2 6 4 SD TF Card Setting 18 2 6 5 Misc Setting 19 2 6 6 OSD On Screen Display Setting 19 2 6 7 Volume Setting 19 2 6 8 AC Frequency 20 2 6 9 Maintenance Reboot Restore 20 2 6 10 About Camera 20 3 Web Access 21 3 1 Settings 21 3 1 1 Plugin installation 21 3 1 2 View Video Mode 1 Complete Camera Management 21 3 1 3 View Video Mo...

Страница 3: ...0 5 3 2 3 User Setting 40 5 3 2 4 WiFi Setting 41 5 3 2 5 SD TF Setting 41 5 3 2 6 Other Setting 42 5 3 3 Alarm Setting 43 5 3 3 1 Motion Detection 43 5 3 3 2 Audio Detection 43 5 3 3 3 Linkage Alarm 44 5 3 3 4 Alarm Time 43 5 3 4 Web Access 45 5 4 Multi View 45 5 5 Local Setting 46 5 6 Scheduled Recording 46 5 7 Playback 47 5 7 1 Playback Local Record 47 5 7 2 SD Card Record 47 5 8 Lock 47 6 Wans...

Страница 4: ...7 2 Unable to view the camera when using mode 2 on Chrome 58 49 7 3 Install IE Tab for Chrome 43 50 7 4 Install IE Tab for Firefox 42 51 7 5 Port Forwarding 52 8 Warranty 54 ...

Страница 5: ...ult password for your camera We suggest that your password is more than 8 10 characters and contains a combination of lowercase characters uppercase characters and numbers Important Safeguards and Warnings 1 Electrical Safety All installation and operation should conform to your local electrical safety codes We assume no liability or responsibility for any fires or electrical shock caused by impro...

Страница 6: ... ventilated area to prevent overheating 6 Operation and Maintenance Do not touch the camera sensor or lens directly To clean dust or dirt oﬀ of the lens use an air blower or a microfiber cloth 7 Accessories Be sure to use only the accessories recommended by the manufacturer Before installation please open the package and check to ensure that all of the components are included Contact us if anythin...

Страница 7: ... 1 Product Profile Front View The Wansview Full HD IP Camera comes with 10 PCS IR LED a CMOS Sensor Wi Fi Antenna and built in Speaker and Microphone It supports up to 128 GB SD cards The camera Q1 has a Pan and Tilt function with 340 horizontal pan and 90 vertical tilt and Q2 with 290 horizontal pan and 120 vertical tilt Rear View www wansview com 7 ...

Страница 8: ...udio with built in microphone and speaker Support Wi Fi connection Motion Audio Detection Multi App Software Compatibility Support SD Micro SD card storage Mountable on walls and ceilings 1 3 Uses Home Security Business Security Entryway Monitoring Baby Monitoring Pet Monitoring Elderly Parents 1 4 Specifications www wansview com 8 ...

Страница 9: ...ects or thick walls and ceilings are between the camera and the router Quality is aﬀected also by the number of devices connected to the network and by interferences from other networks devices If video quality isnotgood weadvise to positionthecameracloserto the router or reduce resolution and the frame rate fps Users can place indoor cameras in protected outdoor areas such as a covered porch as l...

Страница 10: ...it or visit our website http www wansview com Service download 23 html Performance and functionalities vary according the software app If you are not satisfied with a particular function try to manage it with another software app Please get in touch with our friendly customer service for any advice 2 1 Wansview App for iOS and Android Go to the App Store and install the Wansview app Install the an...

Страница 11: ...d name the camera Then Next Input correct WiFi password and Next then the camera will trying to connect if connected Add success appears and it will go back to the Camera page and shows online If it fails to connect please tap Reconfiguration and repeat the process for 2 4 times The whole process should be finished within 5 minutes of power on Otherwise the camera should be unplugged and powered b...

Страница 12: ...a s IP address changes To avoid repeating the setup procedure input your camera s IP and port in the router settings page advanced settings port forwarding Port Forwarding is necessary also for accessing the camera from any Computer outside the network where the camera is installed see more on Chapter 3 2 2 Live Streaming Each camera can be accessed by up to 4 users at the same time The administra...

Страница 13: ... please Tap to turn ON OFF the IR LED 3 The Preset function allows to set up to 8 spots on the video and recall them quickly First select the spot then press 1 to 8 and then Call Viewing Camera on Multi View 1 Tap More and select Multi View Up to 4 cameras can be viewed at the same time Click on cameras on the list to add the view on the main screen 2 Tap to hide cameras list 3 Tap to exit multipl...

Страница 14: ...exit from the live streaming In Local Picture and Record users can find all the pictures and videos taken Share pictures and records To share pictures and records follow the steps indicated in the screenshots Save records to phone and delete records Select the videos recorded click to save videos in the mobile phone Click to delete videos www wansview com 14 ...

Страница 15: ...recorded video on the SD card 2 5 Alarm Setting The IP Camera begins recording when it detects movement audio and stops recording in 30 sec In this section users can customize the motion detection feature This feature can be set on the app or in the web interface Motion is detected by changes in the pixels of the images Please note that motion detection doesn t work through windows In this case we...

Страница 16: ...il When an alarm is detected the camera will send three pictures to the email box Users can set up to 2 recipients Click Mail Setting to setup the email Check your email provider for SMTP Server and Port Save Picture to FTP When an alarm is detected the camera will send 2 pictures to your FTP server Click on FTP Setting to setup FTP Save Record to FTP When an alarm is detected the camera will send...

Страница 17: ...no longer than 31 characters 2 6 2 User Management Change User and Password I n User Management users can set 3 level of access to the camera Administrator Full access rights Operator Can operate the camera but not access to advanced settings Viewer Only can view camera No Pictures or Recordings Note password shall be no longer than 20 characters www wansview com 17 ...

Страница 18: ...coverage to overwrite the old files automatically Otherwise when the SD card is full recording function will stop Users can record videos from 2 to 15 minutes in the continuous mode Enable the SD card recording to record constantly For example if record time set at 2 minutes the camera will record every 2 minutes Users can set the Recording bitrate Resolution 1 1920x1080 pixels 2 640x360 pixels 3 ...

Страница 19: ...ing Click OSD Setting to set Overlay time camera time in live streaming recording and pictures Overlay name camera name in live streaming recording and pictures 2 6 7 Volume Setting User can adjust the volume for the Listen and Talk www wansview com 19 ...

Страница 20: ... Wi Fi connection is not working or if the camera app is frozen Please note that the setup procedure needs to be repeated again after Restore to Factory Settings The camera IP address will also change 2 6 10 About Camera Here you can check the camera information such as Firemware P2P version IP address and MAC address Remember to exit the app after use to prevent battery drainage and data consumpt...

Страница 21: ...o input manually the camera s IP in the router in the Port Forwarding Section please consult your router user guide or search on line to view the camera The Login mask will appear 3 1 1 Plugin installation The Camera has 2 view mode View Mode 1 supported by an OCX Plugin HYPlayer exe View Mode 2 supported by an Adobe Flash Player Plugin 3 1 2 View Video Mode 1 Complete Camera Management Click on D...

Страница 22: ...Talk Activate the Talk function A microphone is needed in your PC Adjust volume under Set up Video Audio Audio Snapshot Capture live images and save to PC Set folder for the snapshots in Setup Local Configuration Snapshots format is JPG Record Record and save to PC Digital Zoom Show Hide Control Panel Resolution Choose 3 resolutions 1920x1080 640x360 320x180 Use the control panel to pan and tilt y...

Страница 23: ...quire Click Search to list the video files of the selected day Click listed files to play back Download files on PC with the download button 3 4 Set Up 3 4 1 System System Status Data about the current Camera Status System Time Setting Users can choose to sync time to the PC or to a NTP server www wansview com 23 ...

Страница 24: ...ruise circles Users can disable motion detection when the camera pan or tilt System Other Settings Turn oﬀ Led indicators at your choice System Multiple Settings Add up Cameras for multiple 4 view Get their IP and Port Input User and Password Name them www wansview com 24 ...

Страница 25: ...ept for FTP Server Settings and SMTP Settings Contact our friendly customer service for specific technical needs Network IP setting You can set the camera IP address by your router DHCP or you can manually set a fixed address IP address for example 192 168 x x Subnet mask for example 255 255 255 0 Gateway IP address of your router for example 192 168 x 1 Primary DNS IP address of your router for e...

Страница 26: ...o be connected Input the password to connect to the router Click Save to complete Wi Fi Configuration After completing the configuration click Test to confirm whether it is connected to the wireless router Network UPNP setting If the user wants to view the camera through the internet the router and camera UPNP port forwarding function need to be turned on Before auto port mapping please ensure you...

Страница 27: ...vice such as VLC Access links are as shown below The first bit stream rtsp user password IP rtsp port live ch0 The second bit stream rtsp user password IP rtsp port live ch1 The third bit stream rtsp user password IP rtsp port live ch2 Onvif is a global standard for the interface of IP based security products The ONVIF protocol ensures interoperability between products regardless of manufacturer a...

Страница 28: ... field allows the user to enter the SMTP server used by the email service Server Port This field allows the user to enter the port that corresponds to the selected SMTP server The SMTP port is usually set at 25 if there is no security Some SMTP servers have their own ports such as 587 or 465 Specific port number is determined by mail service provider Security connection This dropdown box allows th...

Страница 29: ... or 1280 720 Bit rate 256 4096kbps Frame rate 1 30fps Video and Audio Audio Setting Here you can adjust Microphone and Speaker volume Video and Audio Image Setting Here you can adjust the image parameters brightness contrast saturation and hue You can also flip and mirror the video image when tick the options www wansview com 29 ...

Страница 30: ...Setting to set IR LED and IRCUT Once IR LED is oﬀ the IR LED IR cut will not work any longer 3 4 4 Security To modify add delete administrator operator and viewer can be set in this page add up to 8 viewers and set rights in total Reminder After the operation click Save Then click Refresh so that the edited content will be displayed on the web page www wansview com 30 ...

Страница 31: ...s Below is a Screen shot of the IP Filtering screen Users exclude up to 4 areas from monitoring Click Start Setting and check the windows 3 4 5 Alarm Motion and Audio Detection Alarm IO Detector Camera allows user to add an external source of alert motion sensor or push button We recommend the Instar IN 500 PIR Sensor as external motion sensor The external sensor can be always open or always close...

Страница 32: ...detects movement audio and stops recording in 30 sec In this section users can customize the motion detection feature This feature can be set on the app or in the web interface Motion is detected by changes in the pixels of the images Please note that motion detection doesn t work through windows In this case we recommend to connect an external motion sensor out of the window using the IO alarm po...

Страница 33: ...camera will send 2 pictures to the SD card Recording to SD TF When an alarm is detected the camera will send a 30 sec video to the SD card Trigger IO Output User can add a siren or another alarm device to the camera wired When an alarm is detected the external IO output will work Users can choose alarm duration from 5 to 30 sec Trigger Preset When an alarm is detected the camera will focus on one ...

Страница 34: ...ave them on the SD card Storage SD Card Scheduled Recording Schedule recording and store them on SD card Set the time span of each recording Choose the resolution bit rate Reminder The system default is automatic overwriting for the SD card video If the storage space is full the new video will automatically overwrite the earliest video file www wansview com 34 ...

Страница 35: ...icture path is HYSnap on disk C 2 The user can start up the Motion Detection Alarm and view the flashing box on the screen 4 Manage Camera with other Apps and Software Add Camera to iSpy Connect Steps 1 Add IP Camera 2 In the Video Source mask select the FFMPEG H2 264 tab 3 In the URL field type rtsp user password IP port live ch0 or ch1 or ch2 4 RTSP Mode select TCP 5 Test 6 Click OK 7 In the fol...

Страница 36: ...setup choose Camera Type network IP Camera Manufacturer Other Click Next Choose setup Sighthound video with a network camera that is already working Click Next Select your camera by the IP Click next Input User and Password Follow the wizard Add Camera by RSTP In camera setup choose Camera Type network IP Camera Manufacturer Wansview Click Next Select Camera Type other IP camera Protocol RSTP IP a...

Страница 37: ...4 Input the camera s password default is 123456 5 Hit Add 6 Save Success will appear click OK to close the dialog 5 1 2 Manually add camera suitable for outside network 1 Tap to add camera 2 Manually input the camera information Tips DID number can be checked from stickers on the back of the camera You can check the DID from Wansview app If you have already added the camera on the mobile phone wan...

Страница 38: ...5 2 1 Play Video When the camera is connected double click the camera or right click and choose Play to play the video 5 2 2 Stop Video Click to stop the video or right click the camera and choose Stop www wansview com 38 ...

Страница 39: ...3 1 Edit Device Right click the camera info and select Edit Device here can change the Device Name and Group and edit the username and password if input wrong or changed delete the device or Save the parameters you have edited www wansview com 39 ...

Страница 40: ...irmware version 5 3 2 2 Time Setting User can select a specific time zone or sync the time to PC or to a NTP Server 5 3 2 3 User Setting User can create other accounts for family member or friends in User Setting Add an account with user name and password and give a right to this account Tips Administrator All settings can be edited Operator Can operate all the icons such as listen talk flip mirro...

Страница 41: ... available WiFi and choose the one you want to connect then input the WiFi password click the icon behind to confirm if the password is correct Save then 5 3 2 5 SD TF Setting Open the Plan Record it will record continuously to SD card each record length can be set between 2 15 minutes The video stream can be recorded at the record length can be set 2 15 minutes User can record video to SD card Be...

Страница 42: ...ture and humidity are unavailable on this model 2 Audio User can adjust the power frequency Power frequencies include 50HZ 220V voltage selects 50HZ 60HZ 110V voltage selects 60HZ 60HZ used in Japan Canada et 3 AC Frequency User can adjust the power frequency Power frequencies include 50HZ 220V voltage selects 50HZ 60HZ 110V voltage selects 60HZ 60HZ used in Japan Canada 4 Maintenance User can reb...

Страница 43: ...o some important places tick each window move your mouse to the lower right corner and drag it can adjust the size of the window and can move it to the needed area User can choose the sensitivity from low middle and high The high sensitivity will be easy to get alarm I O Detection and Temperature Detection are disabled in this model 5 3 3 2 Audio Detection www wansview com 43 ...

Страница 44: ... triggered Email address your email address Email Password your email password if you are using Gmail please generate an app password and using the app password Download a document from our website on how to set up app password Smtp Server such as smtp gmail com etc Smtp port 465 or 587 Security Type SSL Sender your email address the same with sender E mail subject and contont can be any informati...

Страница 45: ... time is armed User can choose All Time or Clear Time and can also choose a specific time 15 mintues for a interval The user can drag the mouse to perform continuous selection of the arming time 5 4 Multi View User can monitor multiple cameras at the same time 4 screen 9 screen M 6 8 16 25 36 and full screen can be set up according to diﬀerent demands www wansview com 45 ...

Страница 46: ...ou set up the Record Path on the Local Setting Then follow the below steps to set up the recording 1 Click Create to create a Record name it will give you a name automatically combination of date and time user can edit the name 2 Select time User can select all if want to record 24 7 and clear it to choose a specific time by dragging or single click the time interval 3 Save Save the record name an...

Страница 47: ...adcast User can select a certain or all the video and delete it from the list and the record path 5 7 2 SD Card Record 1 Choose SD TF record and selected the camera you want to check 2 Select the Media Type Plan or Alarm 3 Select the video in an exact date you want to playback 4 Recorded video list will be shown if it is not shown please tap to show the list Video starts with nrc for Scheduled Rec...

Страница 48: ...ing Supports local video Supports local video playback Supports image settings 6 2 Operational Requirements For stable operation of Wansview the following minimum system parameters are suggested CPU Dual core CPU Internal storage Over 4G Hard disk Over 500G Operating system Mac OS 10 9 or above Screen resolution 1024 768 6 3 Wansview Installation Access Wansview installation software You can downl...

Страница 49: ...nd choosing mode 2 to view the camera if it shows Error laoding palyer No playable sources found the problem is the flash player is disabled please follow below steps to enable the flash player 1 Enter chrome flags run all flash in allow mode on chrome to Enable Run all Flash content when Flash setting is set to allow as below 2 Enter chrome settings content to chrome to Enable Allow website to ru...

Страница 50: ...is need to be installed for Chrome Here is how to install an IE tab for Chrome 1 Visit https chrome google com webstore search IE 20tab hl en to go to the Chrome web store to download and install an IE tab 2 Open Chrome right click on a blank place choose the IE Tab option click Open in IE Tab www wansview com 50 ...

Страница 51: ...n IE tab is need to be installed for Firefox Here is how to install an IE Tab for Firefox 1 Please visit https addons mozilla org en US firefox addon ie tab to download the IE Tab for Firefox 2 Open Firefox right click and choose View Page in IE Tab Then you can view live stream on camera www wansview com 51 ...

Страница 52: ...irectly connected to the router that is connected to the WAN port For example there are two routers Router 1 is directly connected to the WAN port and router 2 is connected to router 1 The camera and computer are connected to router 2 Router 1 Local IP 192 168 0 5 Router 2 Local IP 192 168 10 12 WAN IP 192 168 0 10 Camera IP 192 168 10 14 Port 255 First please log on to router 2 find port forwardi...

Страница 53: ... concerns that are not clarified in this user manual Note This user manual is for reference only Slight diﬀerences may be found in the user interface All the designs and software here are subject to change without prior written notice For latest firmware and user manual please go to www wansview com to download www wansview com 53 ...

Страница 54: ...ich is faulty or dead on arrival please contact us first Our technician will then examine the faulty product and process the warranty claim from there When contacting us please have the following information handy for fast and quick processing Amazon order number Camera s model number Your problem Attach picture to show your problem if necessary Thanks very much www wansview com 54 ...

Страница 55: ...www wansview com ...

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