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G:\INSTRUCT\MULTISAN PRO\Multisan Pro Instructions 251119.docx Page 14 

 

 
1
0. 

 
Liquid leaks from 
the unit. 

 
-Loose pipework connection. 
 
-Faulty liquid level switch. 
 
-Mechanical seal fault (leakage between 
motor and pump). 
 
-Leakage from the seal gasket between the 
pump and the tank. 
 
 
 
 
 
 
 
-If unit is of 15 years plus corrosion of pump 
volute may occur.  If unit is on brackish 
water this corrosion can be accelerated.     

 
-Tighten the pipework connections. 
 
-Check and replace if required. 
 
-Check and replace if necessary. 
 
 
-Check the condition of the seal. Replace if 
necessary. If necessary, run a small bead of 
neutral cure silicone sealant rated at 100 
degrees Celsius on both sides of the gasket.  
-Check and tighten the 6 nuts to the tank. 
-Check there is adequate pressure on the 
seal. Do NOT over tighten.  
 
-Replace pump/motor with new from Wallace 
Pumps.   
 
 

 
1
1. 

 
Waste water builds 
up in the shower 
tray. 
 
 

 
-Air lock because connection is made into 
the small raised tank chamber under the 
cover. 
 
-Power is off. 
 
-Overload trip. 
 
 
 
-Inflows exceeding pump capacity. 
 
 
 
 
-Blockage in the pipework. 
 
-Shower pipe also has other pipes 
connected to it. 
 
-Pump malfunctioning. 
 
-Overflow pipe (if applicable) is blocked. 
 
-Shower tray height is too low. 

 
-Reconnect the pipe into the walls of the 
collection tank at other end. 
 
 
-Check power supply and fuse. 
 
-Lift cover and press Reset button. If unsure or 
if the motor trips again, call a service agent.  
 
-Check system against pump operating 
parameters. Refer Section 5 (Building 
Design). Temporarily, turn off discharging 
appliance. 
 
-Find and remove blockage. 
 
-Separate the shower waste pipe. 
 
 
-Refer above faults and rectify. 
 
-Unblock the overflow pipe. 
 
 
-To ensure safe operation of shower the tray 
should be 180 mm above the base level of the 
Multisan. 

1
2. 

 
Motor hums/buzzes 
but does not appear 
to run. 

 
-Foreign body blocking the impeller. 
 
 
 
-Electrical fault. 
 
 
 
-Faulty liquid level switch. 

 
-Remove obstruction from the pump. Check 
freedom of operation as per fault 1 above. 
 
-If there is no obstruction and the rotor turns 
freely, then the motor is possibly faulty. Refer 
to a service agent. 
 
-Check the level switch. 

 

 

 
 

 
 
 
 
 
 
 
 

 

Содержание MULTISAN PRO

Страница 1: ...ge pump For this product to meet its expected lifetime please ensure it is installed by a qualified technician and follow the maintenance schedule as detailed in section 13 2 Please keep a record of b...

Страница 2: ...mp and motor unit Toilet pan connection Gas and watertight collection tank Pump cover Manual Run Reset Button Tank Vent provided with Carbon Use this port in case need to vent outside via vent pipe Do...

Страница 3: ...olate the pipe from the building structure to prevent vibration or noise transmission during operation Any horizontal section of the delivery pipework should always have a continuous rise towards the...

Страница 4: ...nic products such as condoms sanitary pads wet wipes tampons nappies sand stones tar cement coarse paper non water soluble paper towels cardboard plastic bags fat oil etc in the toilet to be affixed t...

Страница 5: ...al limitations or because there was no unit available with adequate performance The MULTISAN PRO has been developed to overcome these problems including Below sewer line installations Where gravity fa...

Страница 6: ...able check your installation requirements against the dimensions and hydraulic capabilities of the unit This graph is based on a flow of 35 litres min If flows exceed 35 L min please contact Wallace P...

Страница 7: ...pigot connecting to pump other end socket to connect waste pipe from WHB Sink or any other domestic appliance and to connect 40mm DWV pipe as vent connection if required as per local rules and regulat...

Страница 8: ...r bigger cable Check with Wallace Earth wire to be connected to Earth terminal E as shown Volts Free Contacts in the circuit board which activates in case of Alarm Connect Volts Free Terminal No 1 com...

Страница 9: ...transmission 3 Install only the supplied full flow non clog swing check within one metre of the pump in a vertical position below and close to the supplied isolating ball valve 5 All pumped appliance...

Страница 10: ...evel difference between WC pan and pump unit should NOT BE MORE THAN 900mm Suitable access must be provided for operation maintenance and repairs of the unit at all times An adequate overflow outlet m...

Страница 11: ...between services should be 6 months for heavy usage unit and 1 year for light to medium usage unit c All Alarm activation occurred to be noted as to when date time and how and who rectified it and wha...

Страница 12: ...quid Level switch operated by water level remains in the ON position because a pipework is blocked or b pump is blocked or c tank is blocked or d delivery hose is kinked e pressure switch is water log...

Страница 13: ...t intervals without any liquid discharged into the collection tank Water is leaking back flowing into the unit from the delivery pipe triggering the motor to re start Non return valve does not close p...

Страница 14: ...nk chamber under the cover Power is off Overload trip Inflows exceeding pump capacity Blockage in the pipework Shower pipe also has other pipes connected to it Pump malfunctioning Overflow pipe if app...

Страница 15: ...G INSTRUCT MULTISAN PRO Multisan Pro Instructions 251119 docx Page 15 16 Spare Parts drawing list pump unit...

Страница 16: ...G INSTRUCT MULTISAN PRO Multisan Pro Instructions 251119 docx Page 16 Complete lifting unit...

Страница 17: ...G INSTRUCT MULTISAN PRO Multisan Pro Instructions 251119 docx Page 17 Circuit board...

Страница 18: ...hose MICROBOY 117604 1 330 2 Hose clip 20 32 117033 1 340 2 O ring 34 52x3 53 117034 1 350 4 Rubber foot 117035 1 360 2 Countersunk 3 5x9 5 117605 1 370 1 Non return valve valve 117056 1 410 1 Lense h...

Страница 19: ...m flange MICROBOY E2 117002 1 2 280 1 O ring 120x2 5 117007 2 290 4 Lens head screw 4 2x19 270024 2 300 1 O ring 72x3 5 117700 2 310 1 Cutting plate 117198 2 320 3 Countersunk M4x8 117199 2 330 1 Hose...

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