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G:\INSTRUCT\MULTISAN PRO\Multisan Pro Instructions 251119.docx Page 13 

 

 
5. 

 
Motor does not start 
at all and alarm 
activates 
 
 
To reset the alarm 
mode, switch power 
off and then on.   

 
- Discharge pipe is blocked. 
 
 
- Pump is blocked. 
 
 
 
 
 
- Dip pipe is blocked.   
 
 
 
- Obstruction in tank. 
 
 
 
 
-Thermal load activated. 
 
 
 
 
 
 
 
 
- Faulty liquid level switch (always on). 

 
- Check that pipe is clear, check that non-
return valve is operational. 
 
- Turn off the power and check that the pump 
can rotate freely in both directions by turning 
the shaft at the top end of the motor with a 
screwdriver. If blocked, clear the obstruction. 
 
- Check the dip pipe is clear.  This can be 
done by removing the pressure switch and 
using air or pipe cleaner. 
 
- Plastics and paper towels and other large 
foreign objects can block the inlet to the pump.  
Check there are none of these inside the tank. 
 
- Determine and remove the cause of the 
overload trip. Reset the overload button and 
test run. If the overload does not start the 
motor, leave the unit to cool down for 15 
minutes, check fault No 12 and retry. If the 
overload re-occurs, switch the power off and 
contact a Wallace Service Agent. 
 
- Check the level switch setting and operation. 
Refer fault 9 below.  
 
 
 

 
6. 

 
After evacuation the 
motor engages 
several times 
before stopping, or 
restarts at intervals 
without any liquid 
discharged into the 
collection tank. 

 
-Water is leaking / back flowing into the unit 
from the delivery pipe, triggering the motor 
to re-start. 
 
 
 
-Non-return valve does not close properly. 
 
-No non-return valve in the delivery line. 

 
-Check that the non-return valve is clear. This 
should be the supplied 32 mm FULL FLOW 
NON-CLOG SWING CHECK VALVE installed 
in a 

vertical

 section of pipe as close as 

possible (within 1 metre) of the pump. 
-Remove the obstruction. 
 
-Install 32 mm full flow non-clog non-return 
swing check valve supplied. 

 
7. 

 
Pump runs and 
makes a rattling 
noise. 

 
Solid object is in the tank or in the pump 
and will not pass through the delivery. 

 
Clear the obstruction. 

 
8. 

 
Unit smells. 

 
-Inadequate water leading to clogged 
up/dirty unit. 
 
-No water seal on waste pipes to the unit. 
 
-Activated carbon in carbon vent (if fitted) is 
no longer functioning. 

 
-Flush unit out with a bleach solution and 
clean water. 
 
-Plumb waste water traps. 
 
 
-Replace activated carbon with new from 
Wallace Pumps 

 
9. 

 
Pump does not 
start or stop at the 
correct levels of 
liquid in the tank. 
 

 
-Tank not correctly vented. 
 
 
 
 
 
-Faulty liquid level switch 
 
-Liquid level dip tube or pressure switch 
blocked 

 
-Unscrew tank inspection lid to allow venting. 
Switch power on and operate pump. If 
operation is correct, switch off power and 
check tank vent is clear or fit vent according to 
Section 8.2. Replace inspection lid. 
 
-Replace the level switch.  
 
-Remove obstruction and recheck operation. 

Содержание MULTISAN PRO

Страница 1: ...ge pump For this product to meet its expected lifetime please ensure it is installed by a qualified technician and follow the maintenance schedule as detailed in section 13 2 Please keep a record of b...

Страница 2: ...mp and motor unit Toilet pan connection Gas and watertight collection tank Pump cover Manual Run Reset Button Tank Vent provided with Carbon Use this port in case need to vent outside via vent pipe Do...

Страница 3: ...olate the pipe from the building structure to prevent vibration or noise transmission during operation Any horizontal section of the delivery pipework should always have a continuous rise towards the...

Страница 4: ...nic products such as condoms sanitary pads wet wipes tampons nappies sand stones tar cement coarse paper non water soluble paper towels cardboard plastic bags fat oil etc in the toilet to be affixed t...

Страница 5: ...al limitations or because there was no unit available with adequate performance The MULTISAN PRO has been developed to overcome these problems including Below sewer line installations Where gravity fa...

Страница 6: ...able check your installation requirements against the dimensions and hydraulic capabilities of the unit This graph is based on a flow of 35 litres min If flows exceed 35 L min please contact Wallace P...

Страница 7: ...pigot connecting to pump other end socket to connect waste pipe from WHB Sink or any other domestic appliance and to connect 40mm DWV pipe as vent connection if required as per local rules and regulat...

Страница 8: ...r bigger cable Check with Wallace Earth wire to be connected to Earth terminal E as shown Volts Free Contacts in the circuit board which activates in case of Alarm Connect Volts Free Terminal No 1 com...

Страница 9: ...transmission 3 Install only the supplied full flow non clog swing check within one metre of the pump in a vertical position below and close to the supplied isolating ball valve 5 All pumped appliance...

Страница 10: ...evel difference between WC pan and pump unit should NOT BE MORE THAN 900mm Suitable access must be provided for operation maintenance and repairs of the unit at all times An adequate overflow outlet m...

Страница 11: ...between services should be 6 months for heavy usage unit and 1 year for light to medium usage unit c All Alarm activation occurred to be noted as to when date time and how and who rectified it and wha...

Страница 12: ...quid Level switch operated by water level remains in the ON position because a pipework is blocked or b pump is blocked or c tank is blocked or d delivery hose is kinked e pressure switch is water log...

Страница 13: ...t intervals without any liquid discharged into the collection tank Water is leaking back flowing into the unit from the delivery pipe triggering the motor to re start Non return valve does not close p...

Страница 14: ...nk chamber under the cover Power is off Overload trip Inflows exceeding pump capacity Blockage in the pipework Shower pipe also has other pipes connected to it Pump malfunctioning Overflow pipe if app...

Страница 15: ...G INSTRUCT MULTISAN PRO Multisan Pro Instructions 251119 docx Page 15 16 Spare Parts drawing list pump unit...

Страница 16: ...G INSTRUCT MULTISAN PRO Multisan Pro Instructions 251119 docx Page 16 Complete lifting unit...

Страница 17: ...G INSTRUCT MULTISAN PRO Multisan Pro Instructions 251119 docx Page 17 Circuit board...

Страница 18: ...hose MICROBOY 117604 1 330 2 Hose clip 20 32 117033 1 340 2 O ring 34 52x3 53 117034 1 350 4 Rubber foot 117035 1 360 2 Countersunk 3 5x9 5 117605 1 370 1 Non return valve valve 117056 1 410 1 Lense h...

Страница 19: ...m flange MICROBOY E2 117002 1 2 280 1 O ring 120x2 5 117007 2 290 4 Lens head screw 4 2x19 270024 2 300 1 O ring 72x3 5 117700 2 310 1 Cutting plate 117198 2 320 3 Countersunk M4x8 117199 2 330 1 Hose...

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