Troubleshooting
Page 50
You suspect the pen tablet
preferences may be
corrupted, or want to make
certain that all settings are
at their factory defaults.
Delete the pen tablet preferences as follows:
Windows:
Click the
START
icon and select A
LL
P
ROGRAMS
.
Then select W
ACOM
T
ABLET
and T
ABLET
P
REFERENCE
F
ILE
U
TILITY
.
In the dialog box that appears, click on the R
EMOVE
M
Y
P
REFERENCE
F
ILE
button to delete the preferences for the current user. To delete
preferences for multiple users on Windows Vista or XP systems, click
on the R
EMOVE
A
LL
P
REFERENCE
F
ILES
button. Note that
administrator rights are required to delete preferences for all users.
Relaunch any currently open tablet-aware applications that you may
be running.
Macintosh:
For a single user, delete the tablet preferences by first
choosing your H
OME
folder from the G
O
menu. Then open your home
L
IBRARY
folder. Within your home L
IBRARY
folder, open the
P
REFERENCES
folder and delete the
COM
.
WACOM
.
TABLETPREFERENCES
file. Log out, then log back in. When the tablet driver loads, it will
create a new preferences file with the factory defaults.
For multiple users, delete all tablet preferences by first opening the
main A
PPLICATIONS
folder. Then open the T
ABLET
folder and run the
R
EMOVE
T
ABLET
utility. When the utility starts, click on the R
EMOVE
A
LL
P
REFERENCE
F
ILES
button. Log out, then log back in. When the
tablet driver loads, it will create new preferences files with the factory
defaults.
Recalibrate the tablet.
Note:
Do not manually remove the W
ACOM
T
ABLET
.
PREFPANE
file
from the main L
IBRARY
P
REFERENCE
P
ANES
folder. This file is only
to be removed when uninstalling the tablet software driver, and
then only when using the R
EMOVE
T
ABLET
utility
The screen cursor moves
erratically or jumps around
on the display screen when
another tablet is connected
to your computer.
The tablet portion of Cintiq emits electromagnetic waves at a certain
frequency. If another tablet is too closely placed to Cintiq it may
interfere with screen cursor positioning. If this occurs, move the
tablet further away from Cintiq.
Cintiq has stopped working.
The pen no longer turns the
status LED blue, or the
status LED is always blue.
The tablet portion of Cintiq may need to be recalibrated to regain
normal function. Do not uninstall the driver or delete the tablet
preferences. Contact the Wacom support staff for the area where
your product was purchased. See the Wacom tablet Read Me file,
located on your computer or on the Wacom Pen Tablet Driver CD, for
contact information.
Cintiq20WSX_Manual.fm Page 50 Monday, January 15, 2007 9:23 AM
