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Troubleshooting

Draft

20

4

Troubleshooting

This chapter contains solutions for problems you may encounter while using this product.

Locating Serial Number

A unique serial number for this thin client is provided in an inlay card. Quote this serial

number when requesting for after-sales service.

New Picture to be inserted

Figure 4-1: Locating the Serial Number

Recommended Orientation

We recommend that you place or install this thin client vertically; this allows natural heat

dissipation. We do not recommend placing the device horizontally. Do not block the air vents

on the sides.

Replacing the Battery

Contact a VXL authorized professional technician to replace the battery in your thin client.

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Содержание Itona LQ+ Series

Страница 1: ...Itona LQ LQ Series Hardware User Guide ...

Страница 2: ...urer Every effort has been made to make this guide as complete and as accurate as possible but no warranty or fitness is implied The authors and the publisher shall have neither responsibility nor liability to any person or entity with respect to loss or damages arising from the use of information contained in this guide This disclaimer does not apply in countries where such provisions are inconsi...

Страница 3: ...the receiver is connected Consult the dealer or an experienced radio television technician for help Each Thin Client is equipped with a FCC compliance label that shows only the FCC identification number The full information of the associated label is as follows This device complies with Part 15 of the FCC rules Operation is subject to the following two conditions 1 This device may not cause harmfu...

Страница 4: ...ii For more details about Product Warranty visit http www vxl net Support Product Warranty Terms aspx ...

Страница 5: ...of the U S Environmental Protection Agency and the U S Department of Energy helping us all save money and protect the environment through energy efficient products practices Please visit http www energystar gov for detail information on the ENERGY STAR joint program ...

Страница 6: ...iv Regulatory Certifications ...

Страница 7: ...ms 2 User Manual Organization 2 2 Installation 4 Unpacking the Unit 4 Preparing to Connect 4 Accessing the Secure USB Shell 5 Installing the Pedestal 7 Fixing the External Antenna 8 Mounting using VESA Dock 8 Mounting using the Pedestal 11 Connecting the Cables and Power Supply 12 Using the Kensington Lock 15 Connecting to the Server 15 3 Specifications 17 Hardware 17 Mechanical 18 Operating Envir...

Страница 8: ...vi Recommended Orientation 20 Replacing the Battery 20 General Troubleshooting 21 Reporting a Problem 21 Appendix 22 ...

Страница 9: ...igure 1 1 Itona LQ LQ Series Front View Itona LQ LQ series delivers smart and robust solutions for thin client computing It is an aesthetically and ergonomically designed compact desktop providing simultaneous full screen connectivity to Windows and UNIX application servers Itona LQ LQ series is a powerful business alternative to users using Win32 applications while continuing access to legacy UNI...

Страница 10: ...SB compartment mPCIe WLAN Display Port to DVI HDMI VGA converter cables Note Please contact the reseller or dealer from whom you purchased the product for information about the optional features About the User Guide This User Guide provides step by step instructions to install Itona LQ LQ series thin client The specifications and troubleshooting steps are also included Abbreviations and Acronyms U...

Страница 11: ... Do not open enclosure hazardous voltages present in the equipment s components Do not disassemble the equipment as this can nullify your warranty Connect the equipment to an earthed three pin socket to avoid electrical shocks As a precaution the AC socket outlet should be near the equipment and should be easily accessible Excessive sound from earphones and headphones can cause hearing damage or l...

Страница 12: ...e thin client The carton shipped to you contains the following Itona LQ LQ series thin client Power adapter 19 V Power cord country specific Optional Mouse Optional HDMI to DVI converter cable Pedestal Hardware Installation Guide Note Please retain the original carton and packing material for future use Preparing to Connect Before you connect and start using the thin client ensure that the followi...

Страница 13: ... the thin client Two USB ports are provided in the secure USB Shell These ports are used in banking and other secure IT implementations The secure USB shell prevents wrongful use of these USB ports To use the secure USB ports 1 Remove the screws from the top and bottom strips of the thin client Figure 2 1 Bottom Strip Screw 2 Slide and remove the side panels Warning Do not remove the screws of the...

Страница 14: ...wing figure Figure 2 3 Opening the Secure Shell USB Wire Seal Note A gentle clockwise rotation of the screwdriver will break the wire seal Do not apply weight on the seal 5 Connect the USB devices to the two secure USB device ports 6 Fix the front bezel and allow the USB cables through the Secure USB shell opening 7 Replace the top and the bottom strips and fasten the screws ...

Страница 15: ...see section Mounting using VESA Dock To install the pedestal 1 Turn the Thin Client upside down 2 Locate the slots at the bottom of the Thin Client into which the tabs on the pedestal fit Figure 2 4 Installing the Pedestal 3 Insert the pedestal tabs into the slots on the Thin Client and then slide the pedestal You will hear a snap sound indicating that the pedestal is fixed in place To remove the ...

Страница 16: ... this thin client allow you to install the VESA dock Note The VESA dock is an optional feature and has to be purchased separately You will receive the VESA dock in a separate carton The VESA Dock consists of two parts VESA Inner and VESA Outer These parts are made of rugged 1 2 mm Mild Steel sheets The dock can be used for 75x75 mm as well as 100x100 mm VESA holes The VESA Outer slides over the VE...

Страница 17: ...ounting the Thin Client using a VESA 4 Use a screwdriver to fasten the captive screw at the top of the dock Following are the various VESA Dock mounting options Figure 2 9 Wall Mounted Client Figure 2 10 Wall Mounted Client and Monitor ...

Страница 18: ...Installation Draft 10 Figure 2 11 Under the Counter Left Figure 2 12 Behind the Monitor ...

Страница 19: ...estal under the counter top 3 Slide fit the thin client to the pedestal A snap sound indicates that your thin client is securely fixed To remove the thin client and the pedestal 1 Using a screwdriver unlock the pedestal lock as shown in the following figure Note Hold the thin client in place while unlocking the pedestal Figure 2 14 Removing the Client 2 Slide the thin client to remove it from the ...

Страница 20: ...on the rear panel of the client are shown in Figure 2 15 Figure 2 15 Itona LQ Series Rear View 1 LPT Port Optional 2 Serial Port 3 VGA Port 4 Power Cord Anchor 5 Mini PCIe Wireless LAN 6 Two USB 2 0 Ports 7 Two USB 3 0 Ports 8 HDMI Port 9 Display Port 10 Ethernet Port 11 DC Power In 12 Pedestal ...

Страница 21: ... 16 Itona LQ Series Rear View 1 Graphics Card Optional 2 Serial Port 3 Power Cord Anchor 4 Mini PCIe Wireless LAN Optional 5 Two USB 2 0 Ports 6 Two USB 3 0 Ports 7 HDMI Port 8 Display Port 9 Ethernet Port 10 DC Power In 11 Pedestal ...

Страница 22: ...er to the connector symbols provided in Table 1 Connector Symbols to connect the cables to their respective ports Connect the cables and power supply to the unit in the following order 1 Connect the USB devices to the USB Ports 2 Connect the external powered speakers to the Audio Out Port 3 Connect the microphone to the Mic Port 4 Connect serial devices to the COM Port 5 Connect the monitor s to t...

Страница 23: ...here are two Kensington Lock slots provided at the top and bottom strips of this thin client Purchase a compatible Kensington lock to use with these slots Figure 2 17 Kensington Lock Slot on the Top Strip Figure 2 18 Kensington Lock Slot on the Bottom Strip Connecting to the Server The thin client can be connected to the server network by using a LAN connection through TCP IP To connect the client...

Страница 24: ...in the client 2 Connect the other end to a LAN hub as shown in Figure 2 24 Figure 2 19 LAN Connection through TCP IP 3 Press the power button to switch on the thin client The front panel LED lights up and you will hear a beep Subsequently the operating system start up screen appears ...

Страница 25: ...ocessor Maximum Display resolution Display Port 2560 x 1600 32bpp HDMI 1920 x 1200 32bpp VGA 1920 x 1200 32bpp Front Panel Power Button Link LED HDD LED 2 x USB 2 0 ports Mic port Headphone port Rear Panel 1 x Serial Port 2 x USB 3 0 2 x USB 2 0 1 x Display Port 1 x HDMI HDMI to DVI converter cable included 1 x VGA Port Kensington Slot External Antenna Optional Secure Shell 2 x USB 2 0 Networking ...

Страница 26: ...rt to DVI Display Port to HDMI and Display Port to VGA converter cables VESA Dock 100 x 100 or 75 x 75 mm mounting holes Mechanical Height 201 mm Width 56 mm Depth 222 mm Weight 1 40 Kg Approx Operating Environment Operating temperature 0o C to 40o C Storage temperature 20 o C to 60 o C Humidity 20 to 80 RH non condensing Power Power Consumption Idle State 10 Watts External Power Adapter Line Volt...

Страница 27: ...19 Draft Specifications Efficiency 85 Specifications may vary based on LQ or LQ series Please check the relevant product datasheet for more information ...

Страница 28: ... number when requesting for after sales service New Picture to be inserted Figure 4 1 Locating the Serial Number Recommended Orientation We recommend that you place or install this thin client vertically this allows natural heat dissipation We do not recommend placing the device horizontally Do not block the air vents on the sides Replacing the Battery Contact a VXL authorized professional technic...

Страница 29: ... though the power indicating LED glows Ensure that the video cable is properly connected The mouse or keyboard does not work when the client is switched on Ensure that the mouse or keyboard is plugged in the correct PS 2 port Reporting a Problem You can report a specific problem to the VXL after sales service To report a problem or check the status of your issue go to http www vxl net Support Onli...

Страница 30: ...of the client COM Port 9 pin D type male connector RS232C compatible operating at 115 2 K baud maximum Pin Signal Description 1 DCD Data Carrier Detect 2 RxD Receive Data 3 TxD Transmit Data 4 DTR Data Terminal Ready 5 GND Signal Ground 6 DSR Data Set Ready 7 RTS Request To Send 8 CTS Clear To Send 9 NC Not Connected ...

Страница 31: ...23 Appendix Printer Port Parallel 25 pin D type female connector ECP EPP compatible Pin Signal 1 STROBE 2 9 DATA 0 7 10 ACKNOWLEDGE 11 BUSY 12 PAPER END 15 ERROR 18 25 GROUND ...

Страница 32: ... Lane 0 positive 11 Ground 2 Ground 12 Lane 3 negative 3 Lane 0 negative 13 Connected to Ground 4 Lane 1 positive 14 Connected to Ground 5 Ground 15 Auxiliary Channel positive 6 Lane 1 negative 16 Ground 7 Lane 2 positive 17 Auxiliary Channel negative 8 Ground 18 Hot Plug Detect 9 Lane 2 negative 19 Return for Power 10 Lane 3 positive 20 Power for connector 3 3 V 500 mA ...

Страница 33: ... Clock Shield 3 TMDS Data 2 4 Shield 13 TMDS Data 3 23 TMDS Clock 4 TMDS Data 4 14 5 V Power 24 TMDS Clock 5 TMDS Data 4 15 Ground for 5V C1 Analog Red 6 DDC Clock 16 Hot Plug Detect C2 Analog Green 7 DDC Data 17 TMDS Data 0 C3 Analog Blue 8 Analog Vertical Sync 18 TMDS Data 0 C4 Analog Horizontal Sync 9 TMDS Data 1 19 TMDS Data 0 5 Shield C5 Analog Ground analog R G B return 10 TMDS Data 1 20 TMD...

Страница 34: ...dular 8 pin jack 10 100 1000 Mbps Pin Signal 1 TxD 2 TxD 3 RxD 6 RxD PS 2 Mouse Keyboard Port Mouse Keyboard connector Pin Signal Pin Signal 1 Mouse KBD data 4 VCC 2 NC 5 Mouse KBD Clock 3 GND 6 NC Audio Port Line Out Mic ports Standard audio jacks ...

Страница 35: ...ock Shield 2 TMDS Data2 Shield 12 TMDS Clock 3 TMDS Data2 13 CEC 4 TMDS Data1 14 Reserved HDMI 1 0 1 3c HEC Data Optional HDMI 1 4 with Ethernet 5 TMDS Data1 Shield 15 SCL I C Serial Clock for DDC 6 TMDS Data1 16 SDA I C Serial Data Line for DDC 7 TMDS Data0 17 DDC CEC HEC Ground 8 TMDS Data0 Shield 18 5 V Max 0 05 Amp 9 TMDS Data0 Shield 19 Return for Power ...

Страница 36: ...Appendix 28 10 TMDS Clock 20 Hot Plug detect all versions and HEC Data optional HDMI 1 4 with Ethernet ...

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