Part number 20046, Rev 0
15
PROBLEM:
POSSIBLE CAUSE / SOULTIONS:
Compressor noises
•
Compressor may be overheated. Please check the
room temp and ensure the range is within 65°F to 85°F.
If the problem still exists, call for service.
Moisture collects inside
•
Door gasket is not sealing properly. Check for debris,
cracks, and items passing through door at the gasket.
•
The refrigerator or freezer is facing a doorway or is
underneath of air conditioning vent. Relocate the unit or
redirect air vent.
•
Too many door openings. Minimize time door is open.
•
Hot, humid weather increases condensation.
•
Make sure there is a water trap (U-shaped loop) in the
drain tube near the compressor. This will “trap” a small
amount of water in the loop and prevent air from entering
the chamber through the tube.
Moisture collects on outside
surface
•
Hot, humid weather increases condensation.
•
As humidity decreases, moisture will disappear.
Odor inside the unit
•
Interior needs to be cleaned. See section on
maintenance and cleaning in this manual.
•
Make sure product containers are tightly sealed to
prevent leakage
Door will not close
•
The unit is not level. Refer to the Leveling section at the
beginning of this manual
•
Check for dirt and debris or items passing through the
door seal.
MOISTURE DURING THE SUMMER SEASON
The amount of moisture, condensation, or high humidity related issues increase during the summer
and, in most cases, will self-resolve when the weather cools down. Please note a refrigeration
system will NOT generate moisture or water but simply condenses the moisture that is already in
the chamber. Keeping the unit in an air conditioned, low humidity space will resolve many issues.
Other things you should check
1.
Location of the refrigerator (See Quick Troubleshooting Guide above)
2.
Door sealing and frequency of door opening event (See Quick Troubleshooting Guide above)
3.
Make sure there is a water trap (U-shaped loop) in the drain tube near the end. This will
“trap” a small amount of water in the loop and prevent air from entering the chamber
through the tube.
BEFORE CALLING THE MANUFACTURER’S TECHNICAL SUPPORT DEPARTMENT,
please have the
unit’s model and serial number ready as well as the problem description. The model and serial
number is located on the serial tag which can be found on the interior left upper wall of the
unit.
