8
If you have difficulty operating your phone, the suggestions below should solve the problem.
If you still have difficulty after trying these suggestions,
In the US Call:
VTECH
Communications at
1-800-595-9511.
In Canada Call:
VTECH Electronics at
1-800-267-7377.
THE PHONE DOESN'T WORK AT ALL.
•
Make sure the power cord is plugged in.
•
Make sure the telephone line cord is plugged firmly into the Base Unit and the telephone
wall jack.
•
Make sure the batteries are properly charged. If the Handset makes two beeps, the
batteries need charging. If the IN USE LED on the Base and ON LED on the Handset
do not light when you press ON, you must charge the batteries.
•
If you recently installed a new battery pack, make sure it is installed correctly.
NO DIAL TONE.
•
First check all the suggestions above.
•
If you still don't hear a dial tone, disconnect the Base Unit from the telephone jack
and connect a different phone. If there is no dial tone on that phone either, the problem
is in your wiring or local service. Call your local telephone company.
YOU GET NOISE, STATIC, OR A WEAK SIGNAL EVEN WHEN YOU'RE NEAR THE
BASE UNIT.
Household appliances plugged into the same circuit as the Base Unit can sometimes cause
interference. Try moving the appliance or the Base Unit to another outlet.
YOU GET NOISE, STATIC, OR A WEAK SIGNAL WHEN YOU'RE AWAY FROM
THE BASE UNIT.
•
You may be out of range. Either move closer to the Base, or relocate the Base Unit.
•
The layout of your home may be limiting the range. Try moving the Base Unit to
the second or third floor, or to some other location.
THE HANDSET DOES NOT RING WHEN YOU RECEIVE A CALL.
•
Ensure that the ringer is turned on.
•
Make sure the telephone line cord is plugged firmly into the Base Unit and the telephone
jack. Make sure the power cord is plugged in.
•
You may be too far from the Base Unit.
•
You may have too many extension phones on your telephone line to allow all of them
to ring. Try unplugging some of the other phones.
YOUR CALLER FADES IN AND OUT.
You may be nearly out of range. Move closer, or relocate the Base.
YOU HEAR OTHER CALLS WHILE USING YOUR PHONE.
•
Replace the Handset in the Base cradle, wait a few moments and try again.
•
Disconnect your Base Unit from the telephone jack, and plug in a regular telephone.
If you still hear other calls, the problem is probably in your wiring or local service.
Call your local telephone company.
IN CASE OF DIFFICULTY
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