Troubleshooting
146
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VSP725 Administrator and Provisioning Manual
C
H A P T E R
6
T
ROUBLESHOOTING
If you have difficulty with your VSP725 deskset, please try the suggestions below.
Common Troubleshooting Procedures
Follow these procedures to resolve common issues. For more troubleshooting information,
see the user‘s manual for your product.
Screen is blank.
Ensure power is connected. If powered by an AC adapter, check that the adapter
is plugged into a wall socket and the VSP725 power jack. If powered by PoE,
ensure that the network switch is providing power through the correct ports.
The DECT headset doesn't register. "Registration failed" appears on the screen.
Ensure the headset is fully charged and in the charger. Remove and replace the
headset in its charger before selecting
Register
on the VSP725.
Ensure the headset is not already registered to another phone. If it has been
registered to another phone, deregister it.
Pages are not received.
The Page auto answer setting is set to Manual. Check the General Account
Settings.
For customer service or product information, contact the person who installed your
system. If your installer is unavailable, visit our website at
businessphones.vtech.com
or call
1 (888) 370-2006
.