32
Troubleshooting
If that still does not work, the wireless microphone unit might have lost its connection to the
base unit.
Re-register all the wireless microphone units with the base unit (page 27).
Remove the wireless microphone unit from the charging cradle.
Press again. The status indicator under the
button should turn green.
If that still does not work, you might have a defective battery or a defective wireless
microphone unit. Please contact customer service for assistance.
Every time the base unit is powered up, the wireless microphone units will need some time
to connect to the base unit. Please allow at least one minute for the wireless microphone
unit and base unit to synchronize before use after the base unit has powered up.
If your have more than one ErisStation Conference Phone in the office, use the paging
function (page 12) to identify the wireless microphone units that are connected to the
corresponding base unit. Make sure that they are not mixed up between your ErisStation
Conference Phones.
The callers cannot hear me when I am using the wireless microphone unit.
Make sure the wireless microphone unit is not muted during a call.
Move the wireless microphone unit closer to the base unit. It may be out of range.
Speak to the microphone on the wireless microphone unit (page 4) at a distance of no more
than 3 feet.
Reset the base unit. Unplug the AC power cord from the wall outlet. Wait for approximately
15 seconds, and then plug it back in. Allow at least one minute for the wireless microphone
unit and base unit to synchronize.
If your have more than one ErisStation Conference Phone in the office, use the paging
function (page 12) to identify the wireless microphone units that are connected to the
corresponding base unit. Make sure that they are not mixed up between your ErisStation
Conference Phones.
Other electronic products such as HAM radios and other DECT phones can cause
interference with your ErisStation Conference Phone. Try installing your ErisStation
Conference Phone as far away as possible from these types of electronic devices.
Status Indicator on the wireless microphone unit flashes orange.
The wireless microphone unit has low battery.
Place the wireless microphone unit into the charging cradle for recharging.
For optimal battery life performances:
Charge the wireless microphone units for up to 8 hours before the first time of use.
Return the wireless microphone units to the charging cradle after use. Charge them for at
least 30 minutes before subsequent uses.
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