Troubleshooting
33
Status Indicator on the wireless microphone unit flashes orange even after a
long period of charging.
The efficiency of the battery might have been reduced after being used for some time.
Make sure the wireless microphone unit is placed in the charging cradle correctly (page 3)
when charging.
Remove and install the battery again (page 3) and use it until the battery is fully depleted,
and then charge the wireless microphone unit in charging cradle for 8 hours.
If the above measures do not solve the problem, replace the battery.
The status indicator on the wireless microphone unit does not turn orange
when in charging cradle.
The wireless microphone unit might be fully charged.
Clean the charging contacts on the wireless microphone unit and the charging cradles each
month with a pencil eraser or a dry non-abrasive fabric.
Make sure the DC power cable, telephone line cord, AC power cord, and the power adapter
are plugged in properly (page 2).
Make sure the wireless microphone unit is placed in the charging cradle correctly (page 3).
Unplug the power cable. Wait for 15 seconds before plugging it back in. Allow up to one
minute for the wireless microphone unit and base unit to reset.
Lift the wireless microphone unit and place it back into the charging cradle. If the wireless
microphone unit status indicator turns orange for 5 seconds, and then lights off, the battery
is fully charged.
There is interference during a telephone conversation.
My calls fade out when I am using the wireless microphone unit.
Move the wireless microphone unit closer to the base unit. It may be out of range.
If you subscribe to high-speed Internet service (DSL - digital subscriber line) through
your telephone line, you must install a DSL filter between the telephone line cord and
the telephone wall jack. The filter prevents noise and caller ID problems caused by DSL
interference. Contact your DSL service provider for more information about DSL filters.
Appliances plugged into the same circuit as the base unit can cause interference. Try
moving the appliance or base unit to another outlet.
Other electronic products such as HAM radios and other DECT phones can cause
interference with your conference phone. Try installing your conference phone as far away
as possible from these types of electronic devices.
If your telephone is plugged into a modem or a surge protector, plug the telephone (or
modem/surge protector) into a different location. If this doesn’t solve the problem, relocate
your telephone or modem farther apart from each other, or use a different surge protector.
If other telephones in your office are having the same problem, the problem is in the wiring
or telephone/PBX service. Contact your telephone service provider (charges may apply) or
PBX system administrator.
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