5) Condenser for remote unit is blocked and needs to be cleared.
6) For water-cooled machines check that the water supply was not turned off to the
machine.
7) Refrigeration system not functioning correctly.
Beater motor freezes up in the run mode:
1) Hopper pan is out of mix.
2) Check that flow valve is not plugged.
3) Running the flow setting to low and need to increase the flow setting.
4) Check the belts to make sure they are not loose and slipping. Tighten if necessary.
5) Do not shut motor off while running custard. Barrel will freeze up instantly.
6) Refer to
Custard is running to cold
section in this trouble shooting guide.
Beater motor does not function:
1) Push the beater motor reset button located on your service side on the machine.
2) Check that machine is not unplugged from the outlet on the wall.
3) Main circuit breaker for that barrel is tripped and needs to be reset.
Custard stored in hopper is too cold:
1) Ranco temperature control (located on the service side on the machine) is set to cold.
Refer to the operating manual for proper settings.
2) Refrigeration system is not functioning correctly.
Custard stored in hopper is too warm:
1) Make sure the hopper switch is on.
2) Ranco temperature control (located on the service side of the machine) is set to warm.
Refer to the operating manual for proper settings.
3) If there is no display on the Ranco temperature control then need to check that hopper
is plugged into the wall outlet. If plug is ok then need to check the main breaker for the
outlet on the wall and reset if tripped.
4) Check condenser coil on the hopper-condensing unit (located inside machine under the
beater motors) and clean with a soft brush or condenser coil cleaner if there is dust. After
cleaning let run for 1 hour to see if temperature drops on thermostat.
4) Refrigeration system not functioning correctly.
Ross Dipping Cabinet Problem and Possible Solutions
Custard stored in cabinet too cold:
1) Ross Manufacturing recommends running enough custard to cover a 2-hour period.
Custard stored in cabinet longer than 2 hours has a tendency to become to firm in the
cabinet.
2) Refer to the operating manual for proper temperature settings. The Ranco temperature
control will be located on some models in the front; on other models it will be located on
the back of the cabinet. Allow at least 1 hour before you will see any change in the
product and temperature.
3) Refrigeration system not functioning correctly.
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