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Vocera User Guide

Содержание B1000

Страница 1: ...Vocera User Guide ...

Страница 2: ...nications is a trademark of Vocera Communications Inc All other trademarks service marks registered trademarks or registered service marks are the property of their respective owners Vocera Communications Inc www vocera com tel 1 408 790 4100 fax 1 408 790 4101 Part No 930 00529 rev B 11 21 02 ...

Страница 3: ...turer of that device in order to determine the operating safety of the Vocera badge In order to foster comfortable use of the badge and avoid damage to hearing do not bring the speaker within close proximity of the ear while the badge is powered on References below to the badge refer to the Vocera badge including its battery component References to the product refer to the badge and the Vocera bat...

Страница 4: ... badge or charger to a qualified service provider in these circumstances If liquid has been spilled into the badge or charger or if rain or water have touched the badge or charger If the badge or charger does not operate normally after you fol low the operating instructions If the badge or charger has been dropped or damaged If the badge or charger exhibits a distinct degradation in perfor mance I...

Страница 5: ...nstructions Related to Battery Safety 1 Use only the batteries supplied with the product or Vocera approved replacements 2 Do not use the battery to power any device other than a Vocera badge 3 Charge the battery only in a Vocera charger and according to the instructions in Charging the Battery on page 31 These instructions are also included with the charger 4 Do not charge the battery in a place ...

Страница 6: ...en recycling or discarding the battery make it nonconductive by applying vinyl tape to the terminals located on the edges of the battery at the sides ATTENTION IL Y A DANGER D EXPLOSION S IL Y A REMPLACE MENT INCORRECT DE LA BATTERIE REMPLACER UNIQUEMENT AVEC UNE BATTERIE DU MÊME TYPE OU D UN TYPE ÉQUIVALENT RECOMMANDÉ PAR LE CONSTRUCTEUR METTRE AU REBUT LES BATTERIES USAGÉES CONFORMÉMENT AUX INST...

Страница 7: ...or death Areas with potentially explosive atmospheres include for example fueling areas transfer or storage facilities for fuel or chemicals facilities with equipment using liquefied petro leum gas such as propane or butane and areas where the air con tains chemicals or particles such as grain dust or metal powders ...

Страница 8: ...viii Vocera User Guide ...

Страница 9: ...djustment 10 Indicator Lights 11 Alert Tones 12 Basic Calling 13 Logging In and Out 13 Recording Names and Greetings 14 Calling Other Badge Users 14 Calling Groups 15 Training the Genie 15 Answering a Call 16 Ending a Call 16 Using Buttons to Answer Yes or No 17 Call Waiting 17 Putting a Caller on Hold and Releasing the Hold 17 Using Do Not Disturb 17 Recording a Message 18 Playing Saving and Dele...

Страница 10: ...e Email From a Badge 35 Sending a Text Email to a Badge 36 Reading Text Messages 37 The User Console 39 Frequently Asked Questions 41 License and Sales Agreement 45 Specifications and Compliance Statements 47 System Specifications 47 Regulatory Notices 49 Command Reference 51 Summon and Dismiss the Genie 51 Log In and Log Out 51 Record Your Name and Greeting 51 Call a User or Group 51 Listen to an...

Страница 11: ...hones experience what people call dead spots Also since badges transmit and receive calls in a different frequency range than cellular phones you can use a Vocera badge in areas where cellular phones are prohibited because of concerns about interference with other equipment A central computer the Vocera server controls all badge communica tions As you use your badge you are prompted by the Genie w...

Страница 12: ...w to view text messages on the badge display Maintaining Your Badge on page 29 describes how to charge the battery and clean the badge The User Console on page 39 provides a brief introduction to the User Console which is a browser based application you can use to customize the features of your badge send text messages and forward your calls Frequently Asked Questions on page 41 tells you how to d...

Страница 13: ... Maintaining Your Badge on page 29 for other ways to determine whether the battery needs charging and for instructions on how to charge the battery with or without the badge 2 Choose the lanyard pocket clip or universal clip attachment and connect it to the badge You must connect an attachment before you install the battery 3 Install the battery To do this slide the holes in the top of the battery...

Страница 14: ... say Log me in as your first and last name for example Log me in as John Smith 6 Record your name Press the Call button wait for the Genie to answer and then say Record my name The Genie will prompt you to record your name If you do not record your name the Vocera system uses speech synthesis to say your name 7 Adjust the volume on the badge if necessary See Volume Adjust ment on page 10 Your badg...

Страница 15: ...d end all voice communications such as making calls sending and listening to messages and recording your name and greeting The Call button also has these other uses The Call button turns the badge on and off Press and hold the Call button for at least 5 seconds to turn the badge power off To turn the badge on press the Call button again Speaker Call Button Headset Jack Front View Hold DND Button I...

Страница 16: ...ue any other command Once the command has been carried out and the operation is finished the Genie automatically reconnects you with the person on hold To put the badge in Do Not Disturb mode press the Hold DND but ton when no call is in progress Callers are told that you are unavail able and they are invited to leave a message or else their call is forwarded to another destination if forwarding i...

Страница 17: ...et Menu Selection Buttons The display on the back of the badge shows a series of screens that are the top level of a menu system To navigate through the menu system you use the Up Select and Down buttons on the side of the badge When a screen is displayed press the Select button to view the next screen in the menu system To return to the main screen at any time press and hold the Select button unt...

Страница 18: ... Status Message Meaning Name not blinking The name of the person who is currently logged in to the Vocera system using this badge Name blinking If someone is trying to call you this shows you the name of the person who is calling If you are already on a call this shows the name of the person with whom you are currently speaking If you are already on a call and you hear the Call Waiting tone this d...

Страница 19: ...he badge and the badge display to preserve the battery charge when you are away from the network Press the Call button to turn the power on again Info The Info feature gives you information about the badge you are using and how it is connected to the network Most of this information is intended to be used by your system administrator for diagnostic purposes The Info menu provides the following inf...

Страница 20: ...he Vocera server Version The version of the firmware internal control programs that your badge is using SSID The network s name for the group of access points to which your badge is authorized to connect AP MAC The physical network address assigned to the access point to which the badge is currently connected User The name of the person who is currently logged in to your network with this badge Vo...

Страница 21: ...battery warnings The color and blink rate of the indicator light give you the following information Color Blink Rate Meaning Green Slow Normal operation No new voice or text messages Fast Normal operation and you have unplayed voice messages or unread text messages Red Slow Your badge is out of range or is not communicating with the Vocera server If the badge is out of range you will see the messa...

Страница 22: ...eful or if you do not want to be notified of any of the above conditions ask your sys tem administrator to change the settings for your badge The system administrator can also set an option to disable all alerts when your badge is in Do Not Disturb mode Tone Meaning On Off Network Alert You just moved out of the range of the wireless network or you just moved into the range of your wireless networ...

Страница 23: ...Just press the Call button to begin using the badge If your organization shares badges press the Call button on the badge you are using to summon the Genie If no one is logged in to the system with the badge the Genie will greet you and ask you to say your name Say your first and last names and you are logged in If someone is already logged in with that badge the Genie will answer with a standard ...

Страница 24: ... your greeting Calling Other Badge Users To begin a call press the Call button wait for the Genie to answer and then tell the Genie to Call User s Name If the person you are calling is already on a call a tone will notify him or her that someone else is trying to call See Call Waiting on page 17 When you call another badge user and that person is not available you will be prompted to leave a messa...

Страница 25: ...ssage which will be sent to all members of the group or your call will be forwarded depending on the way the system administrator has set up the group Training the Genie If you find that the Genie has difficulty understanding you when you say the name of an individual group or location or if you simply want to call someone by a nickname you can train the Genie to recognize the name as you say it r...

Страница 26: ... for your badge all of your calls will be connected immediately without any action on your part Calls will not be put through if you told the Genie to block calls or you put your badge in Do Not Disturb mode See Using Do Not Disturb on page 17 and Blocking and Accepting Calls on page 21 Ending a Call To end a call press the Call button If the other party ends the call you will be disconnected auto...

Страница 27: ...d as an unanswered call The caller will either be prompted to leave a message or will be forwarded to a destination you have chosen See Forwarding Calls on page 22 Putting a Caller on Hold and Releasing the Hold To hold a call press the Hold DND Do Not Disturb button on the top of the badge The indicator light on the Hold DND button blinks when hold or Do Not Disturb is active To release the hold ...

Страница 28: ...he message is urgent Urgent messages are treated differently from standard messages in the following ways Urgent messages will be played before standard messages regard less of the order in which messages are received If VIP status is enabled for your badge recipients will be notified of your messages immediately even if they have put their badges in Do Not Disturb mode or issued a command to bloc...

Страница 29: ... on the Vocera server until you tell the Genie to delete it Use one of the following commands to begin playing messages Broadcast an urgent message to a group Record an urgent message for Tech Support Send an urgent message to Tech Support Action Recommended Voice Commands examples in italics Alternative Forms Play new unplayed messages Play messages Play my messages from John Smith Play my messag...

Страница 30: ...peat Save the message you just played or are in the pro cess of playing Save Archive Play the next message Next Skip Delete the message you just played or are in the pro cess of playing Delete message Erase messages Delete messages with out playing all messages in the queue Delete all messages Delete messages from John Smith Delete messages from Tech Support Delete all my messages Erase all my mes...

Страница 31: ...y than the comprehensive blocking provided by the Hold DND button When you activate call blocking some calls that you would expect to be blocked may still go through because callers with VIP Status will be asked if the call is urgent If they confirm that it is the Genie will call your badge and ask if you want to take the call VIP Status is a badge permission granted by the system administrator Ac...

Страница 32: ... will still receive calls Only the badge calls that you do not answer will be forwarded according to your instructions Offline Calls are forwarded when you are logged out or when your badge is out of range of the wireless network When you forward calls to a group each call is handled as though the person calling you called the group instead See Calling Groups on page 15 The following table summari...

Страница 33: ... Wait for the Genie to confirm that your current call is on hold and then press the Call button 3 Say Invite New Person s First and Last Names For example Invite George Washington If the person you want to add answers all parties are then connected in a conference call automatically Supervised Conferencing You can speak to a new person before adding him or her to a confer ence call or as an altern...

Страница 34: ...mended Voice Commands examples in italics Alternative Forms Initiating a conference call Conference James Madison and Mary Lamb Call George Washington You can then add one more party Adding another party to a call unsupervised method Press the Hold DND button to put your call on hold Press the Call button to summon the Genie and say Invite Robin Hood Adding another party to a call super vised meth...

Страница 35: ...ll on hold Press the Hold DND button Ending a conversation and returning to the other party Press the Call button while talking to the person you want to disconnect Description Recommended Voice Commands examples in italics Alternative Forms Add yourself to a group Add me to Technical Support Remove yourself from a group Remove me from Technical Support Description Recommended Voice Commands examp...

Страница 36: ... To record group name prompts press the Call button wait for the Genie to answer and then tell the Genie Record names for Name of Group The Genie will prompt you through the process of recording the group name and the singular and plural variations of the group member name Locating a Badge User or Group Member To find a badge user or group member in your location or in neighbor ing locations press...

Страница 37: ...nd the name of your current location Where am I Find the current location of another logged in user Where is John Smith Find the nearest group member Locate the nearest member of Tech Support Action RecommendedVoice Commands examples in italics Alternative Forms Find out who called while you were logged out were on another call were blocking calls or while your badge was out of network range or in...

Страница 38: ...f another logged in user Where is John Smith Find out who is in a partic ular group Who is in Tech Sup port Who is a member of Tech Support Find the names of the groups to which you belong What groups am I in What groups am I a member of Action RecommendedVoice Commands examples in italics Alternative Forms ...

Страница 39: ... After that you must recharge the battery as needed for the badge to operate properly There are several easy ways to check whether you need to recharge the battery 1 The green indicator light on the top of the badge turns red and blinks rapidly 2 The battery level indicator on the badge display shows empty 3 An alert tone plays at regular intervals Note This tone may be disabled by the system admi...

Страница 40: ...ditions Indicator Meaning Light off There is no battery or badge in the charger or the battery is not seated properly Blinking green The battery is charging Steady green The battery is fully charged Red The battery is unable to charge or there is a problem with the charger If the charger works when you try to charge a different battery discard the original battery see Additional Instructions Relat...

Страница 41: ...attery with your other hand 2 Insert the battery into the charger making sure the battery label points toward the middle of the charger slot The green indicator light on the top of the charger will begin to blink when the battery is positioned correctly and it will continue to blink while the battery is charging When the indicator glows steadily the battery is fully charged 3 Remove the battery fr...

Страница 42: ...s battery compartment 5 Press down gently to seat the battery in the badge Charging the Battery With the Badge You can also insert the entire badge into the charger enabling you to charge the battery without removing it If you have a single bay Holes in top of battery Front of battery shiny surface ...

Страница 43: ...you want to use the badge while it is charging but you find that you are logged out when you put the badge in the charger contact the system administrator for help Cleaning the Badge To clean a Vocera badge use a soft damp cloth or disinfectant wipe Strong detergents or abrasive cleaners can damage the badge s finish ...

Страница 44: ...34 Vocera User Guide IMPORTANT Never immerse the badge in water because the badge speaker microphone and battery pack are not watertight ...

Страница 45: ... table gives the commands for sending a voice email message from a badge to an email address When you send an email message to a badge user the message is sent to the address stored for that user on the Vocera server If you send the email to a group the message is sent to all members of the group Note If a group member does not have an email address you will be asked to confirm that you want to se...

Страница 46: ...our email program start a new message 2 In the To field enter the email address of the Vocera system 3 In the Subject field enter the login name of the person or group you want to receive your message 4 In the message area type your message Be brief because the message will be limited to the first 150 characters or about 20 words Additional characters will not be displayed Note When the recipient ...

Страница 47: ...st If the message was sent from an email account the subject line dis plays the first 12 or 13 characters of the message 4 Use the Up and Down buttons to scroll through the list of subjects until you see the message you want to read 5 Press the Select button to display the message associated with the selected subject The display shows the body of the message and then the sender s name the sender s...

Страница 48: ...to the main screen Note You can also discontinue reading messages and return to the main screen by pressing and holding the Select button until the main screen appears Text messages are stored on the Vocera server You are allowed up to 20 text messages at a time and of these 20 you can save up to 10 messages Messages that you do not specifically save will be deleted as needed to make way for new m...

Страница 49: ... log in to the User Console you will see the Personal Information screen Other links allow you to Customize announcement settings for your badge Specify call blocking or call forwarding options which you can also do with voice commands see Blocking and Accepting Calls on page 21 and Forwarding Calls on page 22 Create Buddies A buddy is person or group that you can call by a nickname when you give ...

Страница 50: ...users on your Vocera system The text message screen looks like this Create modify and delete groups This requires additional permission from the system administrator beyond access to the User Console The User Console has online help for each screen which you can view by clicking the button Instructions in Adobe Acrobat pdf format are also available from the system administrator ...

Страница 51: ... Vocera or will play a tone or both depending on your badge settings Did you say a valid command If so was the command in the proper format The Genie recognizes specific commands and these must be in the format verb noun If you get into the habit of saying the command first and then giving the details you will find it very easy to com municate through your badge Here are a few examples Call Jim Ol...

Страница 52: ... out of the range of the wireless network when the bat tery is low when you receive a text message or when you receive a voice message To find out why you heard a particular alert tone check the indicator light on the top of the badge and the badge display If the indicator light is flashing red slowly and the badge display shows a low signal strength see the illustration that follows it means that...

Страница 53: ...ll button Your first call is put on hold and the second call is connected To end the second call and return to the original call press the Call button again To refuse the call press the Hold DND Do Not Disturb button The caller will be prompted to leave a message or will be forwarded to someone else depending on how your forwarding options are set If there is not another call waiting see Why is my...

Страница 54: ...settings for your badge on the Vocera server If you want to use your badge while it is in a single bay charger contact the system administrator Eight bay chargers do not have cutouts for the badge speaker so you cannot use the badge while it is charging in that kind of charger I heard a busy signal when I pressed the Call button What happened All communications with the Genie go through voice reco...

Страница 55: ...e laws of the United States and such jurisdiction The Software may not be rented leased or lent to third parties except that a Badge and the corre sponding Software may be transferred to a third party who has agreed in writ ing to be bound hereby You may not copy all or any part of the Software or attempt encourage or permit any third party to modify adapt make derivative works from reverse engine...

Страница 56: ...ect in material or workmanship h badges operated outside published maximum ratings i performance of Badge when used in combination with other products or equipment not manufactured approved by or supplied by Vocera j any Badges which have been opened repaired modified or altered by anyone other than Vocera or a Vocera autho rized service center k Accessories and materials subject to normal wear an...

Страница 57: ...es of text 14 characters per line Controls Call button Hold Do Not Disturb DND button Volume and Menu Selection buttons Headset Support 2 5 mm gold plated jack Compatible with Plantronics M175 and M205 headsets Network Standard IEEE 802 11b Frequency Band 2400 2483 4 MHz Data Rates Supported 1 2 5 5 and 11 Mbps Wireless Medium Direct Sequence Spread Spectrum DSSS Media Access Protocol Carrier sens...

Страница 58: ...ty 75 dBm at 11 Mbps Microphone Frequency Range 350 Hz to 3 75 KHz Microphone Directionality Unidirectional cardioid response Speaker Frequency Range 950 Hz to 3 75 KHz Peak Speaker Loudness 75 dBSpl at 25 cm Batteries Battery Type Lithium Ion Operating Specifications Temperature Range 41 to 104 F 5 to 40 C Humidity Range 5 to 95 relative humidity Storage Specifications Temperature Range 4 to 104 ...

Страница 59: ...is no guarantee that interfer ence will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encour aged to try to correct the interference by one or more of the following safety measures Reorient or relocate the receiving antenna Increase the separation betw...

Страница 60: ...l clip or holster Use of accessories that have not been tested for RF exposure compliance with this product may not comply with the FCC RF exposure safety guidelines and should not be used To ensure RF exposure compliance of the badge when using the lanyard position and maintain the call button the speaker and antenna facing away from the body as illustrated in the Getting Started section of this ...

Страница 61: ...the Genie Goodbye or press the Call button Action Recommended Commands examples in italics Log in Log me in as John Smith Log out Log me out Action Recommended Commands Record your name Record name Record your greeting Record greeting Play your greeting Play greeting Erase your greeting Erase greeting Delete greeting Action Recommended Commands examples in italics Call another badge user Call John...

Страница 62: ...from John Smith Play old messages from Marketing Commands that are accepted during message playback Repeat Save Next Delete Delete messages played or not Delete all messages Delete messages from John Smith Delete messages from Tech Support Action Recommended Commands examples in italics Block calls Block all calls Block all calls from John Smith Block all calls except from John Smith Block all cal...

Страница 63: ... information iii using 31 Beginning a call 13 Blocking calls voice commands 21 C Call waiting 17 Calls accepting 21 answering 16 blocking 21 call waiting 17 calling groups 15 calling other users 14 15 conference calls 23 ending 16 forwarding 22 holding 17 starting 13 Cleaning the badge 33 Commands see Voice commands Compliance statements 49 Conference calls 23 D Deleting greeting 14 learned names ...

Страница 64: ...name 14 Recording messages 18 Regulatory statements 49 S Safety information badge and charger iii battery v Safety recommendations iii SAR exposure 49 SAR exposure guidelines 49 Saving email and console messages 38 voice messages 19 Sending messages 18 Shared badges 13 Sound level 10 Speech recognition proper badge position for 4 training the Genie 15 Starting a call 13 Supervised conference calls...

Страница 65: ...Index 55 sending messages 18 training the Genie 15 Voice email 35 Voice messages playing saving deleting 19 recording and sending 18 Voice recognition see Speech rec ognition Volume adjusting 10 ...

Страница 66: ...56 Vocera User Guide ...

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