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MAINTAINING YOUR VITAMIX BLENDER
In order to maximise the life of and keep your Vitamix® product in good working
order, it is important that you follow a few simple maintenance tips:
1. Periodically inspect the drive socket for visible wear and tear, cracks or breaks to
the socket. If damage is found, replace the drive socket with the extra drive socket
enclosed with your blender. To purchase additional replacement drive sockets,
contact Vita-Mix® Corporation (hereinafter ‘Vitamix’) on +1 (800) 866 5235 to find a
dealer near you. For customers outside the U.S.A., contact your authorised Vitamix
Distributor, or call the Vitamix International Division at +1 (440) 782 2450 or email
[email protected] for a distributor near you.
2. Manually rotate the blade-bearing assembly to make sure that it turns without
hesitation or doesn’t spin too freely. If the blade hesitates or spins too freely, contact
Vitamix for warranty information or to find a dealer near you.
3. Never run the machine without the centring pad properly placed on the base and
never remove the container from the base before blending is complete and the
blades have stopped moving.
LIMITED WARRANTY
(Unless otherwise covered by a Contract)
Vita-Mix® Corporation (hereinafter ‘Vitamix’) warrants to the original end user
(‘Purchaser’) that its Vitamix blenders (consisting of a motor base, container and lid,
hereinafter collectively referred to as the ‘Equipment’) will be free from defects in
material and workmanship for the warranty periods applicable to the Equipment as
described herein and subject to the conditions set forth below. Proof of purchase is
required.
The following are the sole remedies of the Purchaser and set forth the only warranty
obligations of Vitamix.
No employee of Vitamix or any other person is authorised to make any warranty in
addition to or amendment of the following warranties.
WHAT IS COVERED UNDER THE WARRANTY
A. Motor Base Warranty (which includes the control board and touch pad):
Vitamix warrants to the original end user that:
• If the motor base fails due to defects in material or workmanship within thirty (30)
days from the date of purchase, then Vitamix will replace the motor base with a
new motor base.
• If the motor base fails due to defects in material or workmanship after thirty (30)
days from the date of purchase but within one (1) year from the date of purchase,
then Vitamix will assume the cost of all parts and labour necessary to repair the
motor base.
• If the motor base fails due to defects in material or workmanship after the first year
but within three (3) years from the date of purchase, then Vitamix will assume the
cost of all parts necessary to repair the motor base.
B. Container, Lid, Lid Plug, Centring Pad, Blade Assembly, Drive Socket and Sound
Enclosure Warranty (if included):
Vitamix warrants to the original end user that if a
sound enclosure, container, lid, blade assembly or drive socket fails due to a defect in
materials or workmanship within one (1) year from the date of purchase, Vitamix will
assume the cost of all parts and labour necessary to repair the component.
The sole obligation of Vitamix under these warranties is to repair or replace the
warranted part or parts as determined exclusively by Vitamix.
IN NO EVENT, WHETHER BASED ON CONTRACT, INDEMNITY, WARRANTY, TORT
(INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE, SHALL VITAMIX BE
LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES
WHATSOEVER INCLUDING, WITHOUT LIMITATION, LOSS OF PROFIT OR REVENUE.
THE ABOVE LIMITED WARRANTY IS YOUR EXCLUSIVE REMEDY, AND YOU AND
VITAMIX HEREBY EXPRESSLY DISCLAIM ALL OTHER WARRANTIES OR CONDITIONS,
EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING ANY IMPLIED
WARRANTY OF MERCHANTABILITY AND ANY IMPLIED WARRANTY OF FITNESS
FOR A PARTICULAR PURPOSE, AND, WITHOUT LIMITING THE GENERALITY OF THE
FOREGOING, YOU AND VITAMIX HEREBY EXPRESSLY EXCLUDE, TO THE EXTENT
PERMITTED BY LAW, THE APPLICATION OF ANY SALE OF GOODS LEGISLATION AND
THE UNITED NATIONS CONVENTION ON CONTRACTS FOR THE INTERNATIONAL
SALE OF GOODS, AS MAY BE APPLICABLE.
Some jurisdictions do not allow a limitation
on implied warranties or on special, incidental or consequential damages.
WHAT IS NOT COVERED UNDER THE WARRANTY
(Coverage Exclusions)
These warranties do not include repairs needed due to:
A.
Normal wear-and-tear;
B.
Abuse, misuse, negligent use;
C.
Alteration of the Equipment, including but not limited to the motor base, container,
lid or sound enclosure;
D.
Exposure to extreme conditions; or
E.
Improper installation of the Equipment, including but not limited to poor
workmanship, not following specifications provided and/or inadequate ventilation of
the ‘In-Counter’ models of the blending unit.
WHEN DO THE WARRANTIES APPLY?
(Coverage Conditions)
The warranties contained herein run only to the original end user and are not
transferable. To make a warranty claim, proof of purchase is required.
Any warranty offered by Vitamix is only valid if used in accordance with: a) the owner’s
manual that may also be accessed at vitamix.com; b) the express warranty; and c) any
and all maintenance instructions regardless of when they are supplied.
WHAT CAUSES THE WARRANTY TO BE VOID
All product warranties are void if:
The blender is placed in a sound enclosure not manufactured by Vitamix.
Any component of a covered piece of Equipment or part has been modified, altered,
‘reconditioned’ or repaired by persons other than Vitamix, an authorised Vitamix
Service Center or an authorised Vitamix Distributor.
Any covered Vitamix component is used with a component not expressly authorised in
writing by Vitamix (i.e. using a Vitamix container with a non-Vitamix motor base and/or
using a Vitamix motor base with a non-Vitamix container); or
Any part of the blender is improperly installed, including but not limited to poor
workmanship, not following specifications provided and/or inadequate ventilation of
the ‘In-Counter’ models.
HOW TO OBTAIN WARRANTY COVERAGE AND REPAIR
Who to Contact For Warranty Service and Repair: In the event that your Vitamix blender
needs service or repair covered by the terms of this warranty, please call Vita-Mix
Corporation, an authorised service center or a local distributor for warranty assistance.
For Equipment purchased and located in the U.S.A.: Call Vitamix Technical Support:
(800) 886 5235.
For Equipment purchased outside the continental U.S.A.: Contact your authorised
Vitamix Distributor or the Vitamix International Division on +1 (440) 782 2450 or email
[email protected] to find a distributor near you.
You will be asked to provide proof of purchase for the Equipment. If the remote
technical support team cannot fix the Equipment remotely, the Equipment will need
to be serviced. The team will help you to either locate an authorised service center or
arrange for the Equipment to be shipped back to Vitamix.
How to Ship the Equipment to Vitamix for Service
A.
Obtain a Return Authorisation Number Before Shipment. Do not return or send in
Equipment without approval from Vitamix. Under no circumstances will Vitamix be
responsible for the cost of any unauthorised repairs. All Equipment returns must have
the Return Authorisation Number (‘RA’) clearly marked on the outside of the box.
Any Equipment that is sent to Vitamix without prior authorisation or approval will be
returned to the sender’s address ‘as is’ without repair.
B
. Properly Package The Returned Item. Any item sent to Vitamix must be sent in the
original or sufficient packaging.
W
a R R a n t y
IMPORTANT: If in claiming the warranty, transportation costs are incurred in the
Vitamix service network, these will be covered by Vitamix.
For information on how to purchase parts, components, consumables and
accessories, please contact Vitamix or the nearest contact stated in this warranty.
