12
13
Problem
Root Cause
Solution
Bluetooth is OFF.
Data transmission
failed.
Turn ON the Bluetooth on the app
and scale
(refer to Connecting to
Your Mobile Device)
App is not open.
Open Virgin Pulse app
on your mobile device
Place your mobile device
closer to the scale.
Out of range of
Bluetooth transmission.
When Data Is Transmitting ...
Specifications
Product Name
Dimension
Weight Scale
Scale: 12.64in (321mm) x 12.64 (321mm) x 1.00in (25.5mm)
Net Weight
Approximately 5.37lbs (2.43kg)
Display
Digital LCD VA: 2.76in (70mm) x 1.93in (49mm).
Measurement Unit
Pound / Kilogram / Stone
Measurement Range
Division
Accuracy
Working Environment
Storage Environment
Power Source
6V (Four AAA Batteries)
Auto-ON
SENSE ON technology
Auto-OFF
The scale will turn off after about 10 seconds of inactivity
Accessories
1. Four AAA Batteries
2. User Manual
Mode of Operation
Continuous Operation
Specifications
Troubleshooting
11lb to 397lb / 5kg to 180kg / 0st:11lb to 28st:5lb
11-110lb: ±0.6lb
110-220lb: ±0.8lb
220-330lb: ±1.0lb
330-397lb: ±1.4lb
Temperature: 41
℉
(5
℃
) to 140
℉
(40
℃
)
Relative Humidity: ≤90% RH
Atmospheric pressure: 86kPa to 106kPa
Temperature: 5
℉
(-20
℃
) to 140
℉
(60
℃
)
Relative Humidity: ≤90% RH
Atmospheric pressure: 50kPa to 106kPa
5-50kg: ±0.3kg
50-100kg: ±0.4kg
100-150kg: ±0.5kg
150-180kg: ±0.7kg
0.2lb; 0.1kg; 0.2lb
Problem
Root Cause
Solution
Weight displayed
is inaccurate
(differs by about 5
lbs from typical
measurements)
1. Place scale on a hard, flat
surface.
2.
Recalibrate.
Tap scale with
foot to turn it on. Wait for
display to read "0.0 lbs." The
scale is now calibrated and
ready to measure accurately.
Device was stored on a
shelf, lifted off the
ground, or reset, causing
the weight sensors to
detect weight incorrectly.
If Measurement Is Inaccurate ...
