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Troubleshooting
Clearing a Media Jam
1. Open the media cover.
2. Cut off the jammed media from the media roll.
3.
Open the clamshell
to its highest position.
4. Remove the jammed media from inside the printer.
5.
Close the clamshell
and top cover.
6. Reload the media.
Clearing Clogged Ink Nozzles
Long stripes of missing print or vertical light streaks on several labels may be an
indication of clogged ink nozzles. Follow the procedure below to clear the ink
nozzles.
After each step, print and check the print quality. Proceed to the next step only if the
problem persists.
printhead
zone
clamshell
1.
Open the clamshell
and inspect the print zone (the area below the clamshell as
shown in
Figure 10
). Vacuum any dust or debris from the area.
NOTE:
Do
NOT
clean
the
printhead
at
this
point.
Figure
10
zone
