Symptom
Shade will not move...
Solution
...EDU is not powered - check EDU Power.
...Shade is caught on something - free shade.
...Shade is not assigned to keypad, IR, or CCI.
Shade does not fully open or fully close... ...Limits have been set incorrectly - refer to “set
open limit” and “set close limit” sections.
...Shade fabric is caught on something - free shade.
Fabric not level...
...Check that brackets are mounted level.
...Check that fabric is tracking correctly on
the shade tube.
Fabric not centered over window...
...Check that brackets are centered.
Shade does not move smoothly...
...Check for binding of shade fabric on side
channels.
...Check fabric tracking.
IR controls will not operate shade....
...IR transmitter does not have line-of-sight to IR
receiver.
...Out of range - move to within 40 feet (12m) of IR
receiver.
...EDUs not assigned to IR receiver.
...IR receiver not plugged into any EDU within range.
...IR remote control batteries are not providing power,
replace them.
20
15
Troubleshooting
SIVOIA QED
TM
Roller 64 Dual Mount
Installation Instructions
