Supervised forwarding is ideal for PABX/KSU systems with voicemail, ACD/UCD or other applications where
manual call acceptance is preferred. When PABX/KSU station ringing is detected on the
RAD-AMP
's
LINE OUT
port, the
RAD-AMP
goes off hook on the
LINE IN
port, and speed dials the remote employee's phone number.
When the remote employee answers the call, a series of short beeps will be heard signifying that this is a call
from the
RAD-AMP
. If the remote employee is available to take the call, they may release the call by pressing a
Touch Tone
5
on their phone. The call will then be immediately bridged for a completely transparent transfer. If
a Touch Tone
5
is not pressed, the call appears as a "ring-no-answer" to the PABX/KSU, so that it may roll into
a voice mail box, back to the operator, to another agent or as the PABX/KSU is programmed for ring-no answer
situations.
a. Supervised Forwarding
The remote employee calls into the
LINE IN
port of the
RAD-AMP
, hears a single beep tone, and dials
✱✱
1
,
✱✱
2
,
✱✱
3
,
✱✱
4
,
✱✱
5
,
✱✱
6
,
✱✱
7
,
✱✱
8
, or
✱✱
9
to tell the
RAD-AMP
which one of the nine pre-programmed phone
numbers to forward calls to. This way the remote employee can program the
RAD-AMP
to follow them as they
change locations, or change over from one remote employee to another.
a. Log In
b. Log Out
1. Log In and Log Out
After a call has been forwarded and established, the remote employee may perform nearly any function on the
PABX/KSU that could be done locally through an analog station port. Dialing a
#1
will hookswitch flash the
PABX/KSU. This enables the remote employee to complete hookswitch flash type features, such as transfers, con-
ferencing, paging, etc. Dialing a
#2
will disconnect the PABX/KSU station for two seconds returning fresh
PABX/KSU dial tone to the remote employee for placing an outbound or intercom call through the system. Realize
that a toll call placed this way will appear on the PABX's business line, not the remote employee's line. A manual
disconnect may be performed by dialing a
#7
.
The remote employee can also make themselves unavailable by “Punching out” (see section
1
). This will make their
PABX station appear to be busy. The remote employee can “Log-In” by programming one of the nine pre-pro-
grammed phone numbers as the forwarding number (see section
1
).
3. Remote PABX/KSU Feature Use
2. Supervised and Unsupervised Forwarding
b. Unsupervised Forwarding
The remote employee calls into the
LINE IN
port of the
RAD-AMP
, hears a single beep tone, and dials
✱✱
0
. A
logged out employee will appear as a busy PABX/KSU station.
Unsupervised forwarding is ideal for applications where the remote user has central office provided voicemail or
an answering machine. When inbound ringing is detected on the
LINE OUT
port, the
RAD-AMP
will access the
LINE IN
port, dial the user programmed phone number, answer the
LINE OUT
port, and bridge the two ports
together for a nearly transparent transfer.
In the “Telecommuting Extender” mode, the
RAD-AMP
allows telecommuters to access the PABX/KSU remotely in
order to check phone system voice mail, make long distance calls, make pages, or talk to on-site personnel. When
a remote user dials into the
LINE IN
port of the
RAD-AMP
, the
RAD-AMP
answers the inbound call and prompts
the caller with a single beep. The caller is then required to enter an access code within 20 seconds. If an access
code is not entered within 20 seconds, the
RAD-AMP
will triple beep and hang up. The
RAD-AMP
offers two lev-
els of secured access, designated “Priority 1” and “Priority 2.”
4. Calling the PABX/KSU Remotely
a. Priority 1 (unlimited) Access
Upon entering the correct “Priority 1” access code, a double beep will be heard and the caller is provided unre-
stricted access to dial on the analog station port.
Important:
Anybody that knows both the inbound phone num-
ber and the “Priority 1” access code may place a toll call through the PABX/KSU’s business lines
.
b. Priority 2 (limited) Access
Upon entering the correct “Priority 2” access code, a double beep will be heard and the caller is provided limit-
ed access to dial extensions and features within the PABX/KSU. If the caller attempts to dial the PABX/KSU out-
side line number (programmable, typically a 9) to place a call outside of the PABX/KSU, the caller is immediate-
ly disconnected, providing basic toll fraud and system abuse.
Important:
If the PABX/KSU utilizes any special
direct trunk access codes in addition to the outside line number, the
RAD-AMP
can not prevent toll fraud and
system abuse on a “Priority 2” access call.
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