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Service Diagnostics and Procedures
© 2011 Viking Preferred Service
Troubleshooting Guide
Below are some general guides should a problem be detected. Please refer to the test procedures in this
manual to determine the defective component.
Problem
Probable Cause
Correction
Nothing operates
Wiring
Breaker
Repair or replace wiring as needed
Reset breaker
Surface burner igniter
inoperable–no sparking
Debris/soil on igniter
Igniter wire
Single point spark module
Clean igniter and remove debris
Repair/replace wire
Test module
Igniters spark, but no
flame
Gas supply valve
Gas supply interrupted
Verify gas supply/valve is on
Check pressure regulator
Igniters spark continuously
after ignition
Power supply is not grounded
Reversed polarity
Wet/dirty igniters
Verify ground
Verify proper polarity
Dry/clean igniters
Burner ignites but flame is
large, distorted, yellow
Debris/soil on igniter
Conversion problem
Wrong type gas
Clean burner head
Verify conversion is complete
Verify gas type is proper for range setting
(LP or Natural)