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Troubleshooting Guide

Below and on the following pages are some general guides should a problem be detected. Please refer to the
test procedures in this manual to determine the defective component.

Problem

Probable Cause

Correction

Unit will not operate

Power supply

Circuit breaker

Power switch

Verify voltage

Reset breaker

Turn to the “ON” position

Unit runs continually

Control setting

Door seal

Dirty condenser

Condenser/evaporator fan

Control board

Heat exchanger

Move to medium setting

Verify closure, replace if needed

Clean condenser coil

Verify movement/operation of fan

Verify operation

Verify heat exchanger has not separated

Frost on evaporator

Defrost thermostat

Evaporator fan

Defrost heater

Door seal

Check indicator

Check connection and possible short/open condition

Verify operation and ohm heater

Verify closure, replace if needed

Unit running and no lights

Sabbath Mode

Open circuit

Take out of Sabbath Mode

Replace control board

Replace light switch

Replace light bulb

Power Problems

Probable Cause

Correction

No power to ice maker at
connector socket

No continuity

Determine discontinuity by tracing power

No power to water valve

No continuity

Determine discontinuity by tracing power

Water Problems

Probable Cause

Correction

No water to refrigerator

Supply

Supply line

Water valve

Turn on supply

Look for obstructions in line

Look for obstruction in valve

Verify valve operation

No water to ice maker

Supply

Supply line

Water valve

Turn on supply

Look for obstructions in line

Look for obstruction in valve

Verify valve operation

Clogged water valve

Water valve

Replace water valve

Insufﬁcient water to ice
maker (with correct ﬁll
time)

Restriction in supply line

Water Valve

Remove restriction

Repair or replace water valve

Service Diagnostics and Procedures

Содержание DDFF136

Страница 1: ...Ior SroSert GDPDJe or SerVoQDO LQMXr Ior LPSroSer VerYLce SroceGXreV GoQe b DQ XQTXDOL eG SerVoQ Service Manual 7KLV DVe MDQXDO coYerV JeQerDO DQG VSecL c LQIorPDtLoQ LQcOXGLQJ bXt Qot OLPLteG to tKe IoOOoZLQJ PoGeOV VCBF136 VCFF136 DDFF136 3reIerreG SerYLce Freestanding Bottom Mount and French Door Bottom Mount Refrigerator ...

Страница 2: ...erride 21 202 Default Defrost Operation 22 211 Fresh Food Temperature Offsets 22 212 Freezer Temperature Offsets 22 221 Reset Default Settings 22 231 Water Filter Usage 23 232 Water Filter Days In Use 23 241 Software Revision Main Control 23 242 Software Revision Display Board 23 SERVICE DIAGNOSTICS AND PROCEDURES Parts Location Control Board and Main Control Board 24 Component Testing Control Boa...

Страница 3: ...L SHEETS BEFORE BEGINNING REPAIRS Pride and workmanship go into every product to provide our customers with quality appliances It is possible however that during the lifetime of a product service may be required Products should be serviced only by a qualiﬁed authorized service technician who is familiar with the safety procedures required to perform the repair and is equipped with the proper tools...

Страница 4: ...ed to product Maximum amp usage 7 9 amps Refrigerant type HFC 134a Refrigerant charge See rating label Approximate shipping weight 327 lbs 148 7 kg Go to vikingrange com for latest speciﬁcations VCBF136 VCFF136 DDFF136 41 1 8 104 5 cm 24 61 0 cm 70 1 8 178 1 cm 71 7 8 182 6 cm wtih top grille top accessory 35 7 8 91 1 cm w side panel accessory 35 5 8 90 5 cm 23 1 2 59 7 cm 28 3 4 73 0 cm 26 3 4 67...

Страница 5: ... 115 volt 60 Hz 15 amp fused electrical supply is required It is required that a separate circuit serving only this appliance be provided This appliance is equipped with a power supply cord having a 3 prong grounding plug To minimize possible shock hazard the cord must be plugged into a mating 3 prong grounding type wall receptacle DO NOT use an extension cord WARNING TIP OVER HAZARD Appliance is ...

Страница 6: ...D MISSISSIPPI 36390 ASSEMBLED IN USA MOD VCBF136LSS3 SER KO2404122 MINIMUM INSTALLATION CLEARANCE TOP 1 4 INCH ESPACE DE DEGAGEMENT REQUIS 1 4 5 00 oz R134a 148 g de R134a 115VAC 60Hz 7 90 A CODE 10 LISTED HOUSEHOLD REFRIGERATOR 1665 TYPE BMA200 ENERGY PERFORMANCE EEV109900 VERIFIED V C B F 1 3 6 L S S V Professional Series D Designer Series B Bottom Mount F French Door 36 Wide Version SS Stainles...

Страница 7: ... for 24 hours before making a new temperature adjustment IMPORTANT Wait 24 hours for your refrigerator to cool completely before adding food If you add food before the refrigerator has cooled completely your food may spoil Temperature Control Guide Refrigerator too cold Set the refrigerator control to next higher number by pressing the UP pad Refrigerator too warm Set the refrigerator control to n...

Страница 8: ...as been installed in the refrigerator the yellow order light will illuminate when 90 percent of the volume of water for which the ﬁlter is rated has passed through the ﬁlter The red replace light will illuminate when the rated volume of water has passed through the ﬁlter A new ﬁlter should be installed immediately when the replace light is illuminated After replacing the ﬁlter press and hold the W...

Страница 9: ...Ê L iÊ ÀÊ Ã L iÊ Õ L iÊ À Ã UÊÊ VÌ Û ÌiÊÌ iÊ LL Ì Ê i To access the user preferences menu press and hold the DOOR OPEN ALARM pad for three seconds When in the user preferences mode a short title for the feature will appear in the feezer temperature display and the feature status will appear in the refrigerator display 1 Use the freezer UP and DOWN control to scroll through the features 2 When the ...

Страница 10: ...mpartment Turning the Ice Maker On Off The On Off switch is located on the ice maker To turn ON the ice maker press the switch to the ON position To manually turn OFF the ice maker press the switch to the OFF position Note Your ice maker has an automatic shutoff The ice maker sensors will automatically stop ice production but the control will remain in the ON position Ice Production Rate UÊÊ Ê Ê Ê...

Страница 11: ...nd freezer sections defrost automatically However clean both sections about once a month to avoid buildup of odors Wipe up spills immediately IMPORTANT Because air circulates between both sections any odors formed in one section will transfer to the other You must thoroughly clean both sections to eliminate odors To avoid odor transfer and drying out of food wrap or cover foods tightly To Clean Yo...

Страница 12: ...eypad and wait three seconds 4 When entered successfully the freezer temperature screen will display PE 5 Entry is conﬁrmed by pressing the freezer temperature DOWN keypad The refrigerator temperature screen will display a three digit number These three numbers are the current programming code for this unit The example below shows code 010 Note There is a decimal to the right of the last number Th...

Страница 13: ...g mode Using either the refrigerator temperature UP or DOWN keypads this digit can be changed from 0 9 9 Press the freezer temperature UP keypad to select the next digit Using either the refrigerator temperature UP or DOWN keypads change the second digit Repeat this process for the third digit PE 022 VIKING RANGE CORP GREENWOOD MISSISSIPPI 36390 ASSEMBLED IN USA MOD VCBF136LSS3 SER KO2404122 MINIM...

Страница 14: ... If you attempt to enter an invalid program code the control will not save the new code but will beep The unit will NOT run with a program code of 0000 Once the program code has been saved the Programming Mode is exited by pressing any key If the new code is incorrect this process should be repeated Note The Programming Mode can be exited at any time by pressing DOOR ALARM key for three seconds or...

Страница 15: ...urs immediately after the 4 hours of compressor run time Entering Forced Defrost Mode Enter the Forced Defrost Mode by performing the following 1 Press and hold the DOOR ALARM keypad 2 Then press and hold refrigerator temperature DOWN keypad Both buttons are now being held in 3 While still holding the refrigerator temperature DOWN keypad release the door alarm keypad and wait three seconds 4 When ...

Страница 16: ... Forced Defrost Mode continued 5 Press the refrigerator temperature DOWN keypad again Sh appears in right display 6 Press refrigerator temperature DOWN keypad again to force defrost 7 Fd and Sh will ﬂash in display indicating unit is in defrost Press Press ...

Страница 17: ...perature UP release the DOOR ALARM keypad and wait three seconds 4 When entered successfully the freezer temperature screen will display SE 5 Entry is conﬁrmed by pressing the refrigerator temperature UP keypad Freezer temperature screen will display 101 Refrigerator screen will display OFF 7 To exit Service Test Mode open and close refrigerator door s or hold door alarm for 3 seconds Press and Ho...

Страница 18: ...e refrigerator temperature UP or DOWN keypad to toggle Compressor Condenser fan ON and OFF 112 Freezer Fan Press the refrigerator temperature UP or DOWN keypad to toggle Freezer Fan OFF High or Low speed Note Display will show 11 0 14 0 volts for HIGH and 7 75 8 25 volts for LOW When off 0 0 will be displayed 1 0 1 OFF Press either button to toggle through test cycles Press either button to cycle ...

Страница 19: ...rm the fresh food thermistor You will see the actual temperature OP for open thermistor or SH for shorted thermistor 142 Freezer Thermistor This test will check the temperature from the freezer thermistor You will see the actual temperature OP for open thermistor or SH for shorted thermistor 1 2 1 OP Press either button to toggle through test cycles Press either button to cycle Damper OPEN or CLOS...

Страница 20: ...n to CL closed 152 Freezer Food Door State This test will check the freezer door switches When the door is open the display should read OP open and when the door is closed the display should read CL closed Note By pushing freezer door switch you can toggle state from OP open to CL closed 174 Water Actuator Internal Dispenser Display shows the state of the internal dispenser ON or OFF 1 4 3 7 2 Pre...

Страница 21: ...isplay shows the state of the ice maker water valve ON or OFF 201 Mullion Heater Override Press the refrigerator temperature UP or DOWN keypad to cycle this function When set to OFF the mullion heater will only operate when the compressor is in the OFF cycle When set to ON the heater will operate 100 of the time 1 8 1 8 Press either button to toggle through test cycles 1 8 2 Press either button to...

Страница 22: ...perature plus or minus 1 F in increments up to 6 F Note Temperature will read in fahrenheit regardless of what current temperature scale is being used 221 Reset Default Settings CAUTION this will reset all adjustments made prior to this test Press the refrigerator temperature UP keypad to toggle reset to factory default settings dEF 202 OFF Press either button to toggle through test cycles Press e...

Страница 23: ...as reset 241 Software Revision Main Control Board The display shows the software revision of the main control board 242 Software Revision Display Board The display shows the software revision of the display board Note Test Mode 301 and above are reserved for engineering use only 241 50 Press either button to toggle through test cycles 232 5 Press either button to toggle through test cycles 241 1 P...

Страница 24: ...d Service 24 Service Diagnostics and Procedures Parts Location Control Board and Main Control Board CN6 Connector CN8 Connector CN1 Connector P1 Connector CN2 Connector CH3 Connector CN4B Connector J1 Connector J2 Connector ...

Страница 25: ... Common Damper Motor CN 2 5 Evaporator Fan and Defrost Heater CN 2 4 22M1 Ice Maker CN 2 3 2021 Water Dispenser Switch CN 2 2 01 at rest 1 dipressed Normally Closed Motorized Damper CN 2 1 200M1 Fresh Food Thermistor CH 3 1 2 93K1 Freezer Thermistor CH 3 2 3 00K1 Ambient Thermistor CH 3 3 2 9K1 Freezer Thermistor and Ambient Thermistor CH 3 4 3K1 Condenser Fan Motor and PTC Overload Relay CN 1 4 5...

Страница 26: ...t Heater White Black CN2 3 Neutral Ice Maker and Solenoid Tan CN2 2 Neutral Water Valve Yellow CN2 1 Damper Motor NC Blue Red Pin Number Description Wire Color CH3 1 Refrigerator Thermistor White Blue CH3 2 Freezer Thermistor White Yellow CH3 3 Ambient Thermistor White Violet CH3 4 Thermistor Ground White Orange CN1 4 Neutral PTC Relay and Condenser Motor Gray CN1 3 Line Overload and Condenser Mot...

Страница 27: ...ed Service 27 Service Diagnostics and Procedures Parts Location Refrigerator Light Switch Fresh Food Themistor Water Filter Water Dispenser Water Tank Control Panel Meat Vegetable Temperature Control Light Assembly Damper ...

Страница 28: ...tandard 40W 120 VAC light bulbs to illuminate the refrigerator compartment To access the light bulb 1 Open fresh food door loosen mounting screw and slide cover to rear to release holding tabs 2 Replace light bulb 3 Reverse procedure to reinstall cover Refrigerator Light Housing To access light housing 1 Open doors and remove shelves 2 Remove light bulb cover and light bulbs see Refrigerator Light...

Страница 29: ...using and disconnect the wiring 5 Disconnect wiring ribbon and press tabs to release control board from housing 6 Replace or repair as necessary 7 Reverse procedure to reinstall WARNING To avoid risk of electrical shock personal injury or death disconnect electrical power to unit using power switch before servicing Wires removed during disassembly must be replaced on proper terminals to insure cor...

Страница 30: ...nto the vegetable meat drawer To access vegetable meat temperature control 1 Open doors and remove shelves and drawers 2 Remove screws securing right tray guides 3 Rotate right tray guide to disengage clip then remove temperature control and right tray guide 4 Repair or replace as necessary Service Diagnostics and Procedures Disassembly WARNING To avoid risk of electrical shock personal injury or ...

Страница 31: ...Water Tank To access the water tank 1 Open door and remove shelves and drawers 2 Remove 1 4 screws securing water tank 3 Disconnect tank and water lines 4 Remove water tank 5 Reverse procedure to reinstall WARNING To avoid risk of electrical shock personal injury or death disconnect electrical power to unit using power switch before servicing Wires removed during disassembly must be replaced on pr...

Страница 32: ...bly 4 Replace or repair as necessary 5 Reverse procedure to reinstall WARNING To avoid risk of electrical shock personal injury or death disconnect electrical power to unit using power switch before servicing Wires removed during disassembly must be replaced on proper terminals to insure correct earth ground and polarization After servicing reconnect power using power switch Service Diagnostics an...

Страница 33: ...a water ﬁlter system designed to ﬁlter a ﬂow rate of 0 78GPM and a maximum pressure of 120 PSI To access the water ﬁlter 1 Open door s depress ﬁlter cover release and lower ﬁlter cover 2 Remove ﬁlter by turning counterclockwise WARNING To avoid risk of electrical shock personal injury or death disconnect electrical power to unit using power switch before servicing Wires removed during disassembly ...

Страница 34: ... 2011 Viking Preferred Service 34 Water Flow Service Diagnostics and Procedures Disassembly Ice Maker Water Dispenser Filter Water Tank Water Valve Water Line Inlet ...

Страница 35: ... 2011 Viking Preferred Service 35 Service Diagnostics and Procedures Disassembly Parts Location Freezer Rear Panel Evaporator Fan Light Switch Freezer Thermistor Light Assembly Ice Maker ...

Страница 36: ...Open freezer drawer to replace light bulb Freezer Light Housing To access light housing 1 Remove freezer light bulb see Freezer Light Bulb section above 2 Insert a screwdriver blade into light housing to disengage tabs WARNING To avoid risk of electrical shock personal injury or death disconnect electrical power to unit using power switch before servicing Wires removed during disassembly must be r...

Страница 37: ...ground and polarization After servicing reconnect power using power switch Service Diagnostics and Procedures Disassembly Freezer Light Housing continued 3 Lower light housing disconnect wiring and press tab to release light socket from housing 4 Replace or repair as necessary 5 Reverse procedure to reinstall Freezer Drawer Baskets and Glide Adapters 1 Open freezer drawer fully 2 Grasp center brac...

Страница 38: ...6 Slide upper basket back in Remove left and right upper basket glide adapter securing screws 4 Reverse procedure to reinstall WARNING To avoid risk of electrical shock personal injury or death disconnect electrical power to unit using power switch before servicing Wires removed during disassembly must be replaced on proper terminals to insure correct earth ground and polarization After servicing ...

Страница 39: ...ng forward remove upper basket upper and lower glide adapters 9 Replace or repair as necessary 10 Reverse procedure to reinstall WARNING To avoid risk of electrical shock personal injury or death disconnect electrical power to unit using power switch before servicing Wires removed during disassembly must be replaced on proper terminals to insure correct earth ground and polarization After servicin...

Страница 40: ...r to let air circulate will help make ice faster After the ice forms the ice maker continues to wait until it reaches 15ºF before it starts the harvest cycle This ensures that the ice is solid in all the cavities At 15ºF the thermostat closes the mold heater turns on and the ejector blades rotate up and forward until they stall out against the ice The motor is designed to stall out and is geared t...

Страница 41: ... from the wall socket to the door switch and to the connector Repair circuit and connections or replace door switch as needed If the ejector begins to rotate very slowly there is power With power present verify 0 VAC between test points T and H this veriﬁes the thermostat has closed Verify heater resistance is approximately 264 ї With motor running verify heater is heating If no heat is detected r...

Страница 42: ...et tube blocking water ﬂow or water pressure is not above 120 psi Water ﬁll can be increased by turning the adjustment screw counterclockwise and decreased by turning the screw clockwise One half turn will adjust the ﬁll by approximately two thirds of an ounce If supply is OK replace water valve If no voltage is present verify harness If OK replace module Thermal Cut Out TCO The TCO is a safety de...

Страница 43: ...tor cover 4 Remove evaporator cover see Evaporator Cover section page 46 5 Disconnect wiring 6 Repair or replace thermistor 7 Reverse procedure to reinstall WARNING To avoid risk of electrical shock personal injury or death disconnect electrical power to unit using power switch before servicing Wires removed during disassembly must be replaced on proper terminals to insure correct earth ground and...

Страница 44: ...s a fan motor to pull air over the evaporator coil and circulate it throughout the unit Evaporator Fan access 1 Remove freezer drawer baskets and glide adapters see Freezer Drawer Baskets and Glide Adapters section pages 39 41 2 Remove evaporator cover see Evaporator Cover section at left 3 Remove securing screws 44 WARNING To avoid risk of electrical shock personal injury or death disconnect elec...

Страница 45: ...skets and glide adapters see Freezer Drawer Baskets and Glide Adapters section pages 39 41 2 Remove thermistor cover see Freezer Thermistor section page 45 3 Remove evaporator cover see Evaporator Cover section page 46 4 Remove securing screws Evaporator Fan Wiring Evaporator Fan Wiring Defrost Thermostat WARNING To avoid risk of electrical shock personal injury or death disconnect electrical powe...

Страница 46: ...verse procedure to reinstall WARNING To avoid risk of electrical shock personal injury or death disconnect electrical power to unit using power switch before servicing Wires removed during disassembly must be replaced on proper terminals to insure correct earth ground and polarization After servicing reconnect power using power switch Service Diagnostics and Procedures Disassembly Connector Connec...

Страница 47: ... see Freezer Drawer Baskets and Glide Adapters section pages 39 41 2 Remove evaporator cover see Evaporator Cover section page 46 3 Disconnect wiring and unclip thermostat 4 Repair or replace defrost thermostat 5 Reverse procedure to reinstall WARNING To avoid risk of electrical shock personal injury or death disconnect electrical power to unit using power switch before servicing Wires removed dur...

Страница 48: ... 2011 Viking Preferred Service 48 Parts Location Rear Control Board Condenser Fan Overload Relay Water Valve Service Diagnostics and Procedures Disassembly ...

Страница 49: ...pair or replace main control board 5 Reverse procedure to reinstall WARNING To avoid risk of electrical shock personal injury or death disconnect electrical power to unit using power switch before servicing Wires removed during disassembly must be replaced on proper terminals to insure correct earth ground and polarization After servicing reconnect power using power switch Service Diagnostics and ...

Страница 50: ... also used to protect the compressor from overheating 1 Slide unit out of service Remove securing screws and lower rear cover see Overload Relay section at left Steps 1 and 2 2 Remove condenser fan securing screws and disconnect wiring 3 Repair or replace condenser fan 4 Reverse procedure to reinstall WARNING To avoid risk of electrical shock personal injury or death disconnect electrical power to...

Страница 51: ...f back cover 3 Disconnect water lines 4 Disconnect water valve electrical connections 3 Repair or replace water valve 4 Reverse procedure to reinstall WARNING To avoid risk of electrical shock personal injury or death disconnect electrical power to unit using power switch before servicing Wires removed during disassembly must be replaced on proper terminals to insure correct earth ground and polar...

Страница 52: ...ondition Verify operation and ohm heater Verify closure replace if needed Unit running and no lights Sabbath Mode Open circuit Take out of Sabbath Mode Replace control board Replace light switch Replace light bulb Power Problems Probable Cause Correction No power to ice maker at connector socket No continuity Determine discontinuity by tracing power No power to water valve No continuity Determine ...

Страница 53: ... Water pressure Water valve Ice maker Unit or ice maker not level Adjust water ﬁll screw at ice maker Reduce water pressure Replace water valve Replace ice maker Level ice maker or refrigerator Leaky water valve Connections Water valve Tighten connections Replace water valve Temperature Problems Probable Cause Correction Refrigerator too warm Control setting Door seal Airﬂow Condenser evaporator f...

Страница 54: ...maker thermostat Level ice maker or unit Remove obstructions in ﬁll tub end Remove obstructions in ﬁll tube Replace ﬁlter Ice build up on ejector blades Hollow cubes Ice maker froze up Fill level See hollow cubes above Remove ice maker and allow to thaw Adjust water ﬁll level Cubes falling back into mold during ejection Small cubes Fill cup displaced Check ﬁll level Align ﬁll cup Raised shut off a...

Страница 55: ...Wiring and Schematics 55 2010 Viking Preferred Service Full Schematic ...

Страница 56: ... 2011 Viking Preferred Service 56 Wiring and Schematics Wiring Diagram ...

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