Vidicode APRESA, Руководство пользователя

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Call Recorder Apresa User
Manual © © © © 2011-2014 VIDICODE ® ® ® ®
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Active calls can be played back only after they have finished. Then, they
will be listed in the main call listing.
3.3 Statistics
The Statistics
Statistics Statistics
Statistics page can be reached from the Tools menu.
The following statistics are available:
Number of calls Number of calls Number of calls Number of calls: a time line of the number of calls in subsequent periods.
Time of day Time of day Time of day Time of day: the number of calls at different hours of the day (e.g.
between 7 AM and 8 AM)
Local caller
Local caller Local caller
Local caller: the local callers (employees) that made or received the most
telephone calls
Remote caller Remote caller Remote caller Remote caller: the remote callers that called or were called most often
Call duration
Call duration Call duration
Call duration: a histogram of the duration of calls (for example: how
many calls were shorter than 10 seconds), or alternatively, a time line of
the average duration of calls in subsequent periods
To filter the statistics to a certain time range or other characteristics,
click the Filter button. The filter functionality is similar to the
Search function on the main page.
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Click the Filter button again if you are satisfied with the
parameters, or click Cancel your query if you want to start over.