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V7 VIDEOSEVEN Monitor Warranty Conditions
3. Warranty services are excluded for the following causes of damage:
a) Neglect, improper use, or abuse, including but not limited to improper mechanical or electrical use, or
operation outside of the stated operating conditions.
V7 VIDEOSEVEN monitors (CRTs) are delivered with a 36-month on-site exchange warranty in accordance
with the following conditions.
b) Adjustment, repair, or modification by personnel not authorized to do so by INGRAM MACROTRON
DISTRIBUTION GmbH.
1. Extent of Warranty
c) Unsuitable operating conditions, excessive or insufficient heating or cooling, or power failures, power
surges, or other irregularities.
The warranty begins on the date of purchase at your specialty retailer. It applies to the device and all of its
components. The warranty applies only to V7 VIDEOSEVEN monitors for which a 36-month warranty with on-
site exchange service has been expressly stated. All LCD monitors are excluded, as are similar V7
VIDEOSEVEN products for which no express warranty with on-site exchange service is offered. V7
VIDEOSEVEN LCD monitors are offered with a 36-month warranty (sometimes including backlight and panel –
depending on the model). No on-site exchange service applies to all LCD monitors, but rather either Bring-In or
Pick-Up service (depending on model).
d) Damage arising from non-compliance with the operating manual, e.g., connection to improper mains
voltage or current type, and damage arising from negligent treatment or abuse.
e) Accidents or acts of God, including but not limited to earthquake, fire, flood, water, storms, and lightning
strikes, or
f) If the serial number is illegible or has been removed.
4. Costs
On-site Exchange Service
includes that, on instructions from INGRAM MACROTRON Distribution
GmbH, a different, repaired and refurbished substitute device with the same or better technical
specifications will be sent to the purchaser, and at the same time the defective monitor with the reported
serial number will be picked up. The customer has no right to a substitute device without returning the
defective device. If the customer should not be present at the appointment time agreed upon with the
service provider commissioned by Ingram Macrotron, the right to on-site exchange shall lapse. In this case,
the customer must bear the cost of a new exchange at a new date.
The purchaser shall assume all costs incurred by INGRAM MACROTRON Distribution GmbH or the
contractual partners of INGRAM MACROTRON Distribution GmbH when a source of damage pursuant to No.
3 above is determined, or when no defect in the device can be established.
5. Performance
INGRAM MACROTRON Distribution GmbH’s performance within the framework of the on-site exchange
warranty is limited to the exchange of the defective device for a repaired device with a refurbished housing, but
without accessories. The extent of the refurbishment of a defective device is the responsibility of INGRAM
MACROTRON Distribution GmbH or the service partner commissioned by Ingram Macrotron. No legal claims
against INGRAM MACROTRON Distribution GmbH can be asserted with regard to the extent of refurbishment
of a substitute device, except for the functionality and technical specifications of the substitute device.
Pick-Up Service
includes that the defective LCD monitor is picked up from the customer and then repaired
at our service department. The customer receives the same device back after repair (if it is still repairable,
otherwise, an equivalent or higher-value device).
Bring-In Service
includes that the defective LCD Monitor is sent by the customer to the repair center
commissioned by Ingram Macrotron, repaired there (if it is still repairable, otherwise an equivalent or
higher-value device will be provided), and then returned to the customer from the repair center. In this case,
shipping costs to the repair center are the responsibility of the customer, and return costs are the
responsibility of Ingram Macrotron.
6. Legal Rights
This warranty does not impair the purchaser’s legal rights: However, to the extent permissible by law, INGRAM
MACROTRON Distribution GmbH hereby excludes any liability for compensation for physical damage, indirect
damage, expenses arising in the fulfillment of contracts, or consequential damages or losses.
Exchange or repair does not cause any extension of the warranty period. Additional claims are excluded,
particularly claims to cancellation of the contract, price reduction, or compensation for damages. This
warranty only applies to the original purchaser of the device at a specialty dealer and is not transferable.
7. Applicability
Warranty processing can only take place from the country in which the monitors were originally sold.
2. Procedure/Required Documentation
8. The Transportation
Retail customers report their breakdown to the Service Partner of INGRAM MACROTRON Distribution GmbH
using the following hotline number and country extension.
For clarity on transport damage liability we require you the follow bellow instructions. For Transport only use
the original packaging along with its Styrofoam or original / membrane packaging provided by the service
provider. In the case of transport damage in which the unit was not packed in original carton V7 Videoseven, its
service provider nor the transport company will take responsibility. In order to avoid we would like to request
you to do the following: Ask the service provider to send you an original carton / membrane packaging freight
collect.
+ 49-700-555-333 -
German
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English
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English
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French
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9. Scope of Warranty coverage
Italian
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V7 does not take any responsibility nor warrants any guaranty for consequential damages or coasts resulting
though a defect unit or an install software or a customer misuses. Compatibility problems related to the software
delivered by V7 displays can not be claimed to V7.
Spanish, Portuguese
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The service department needs the following information:
Serial number
10. Warranty condition
Precise product designation
All of the about conditions are independent from each other’s validity. The warranty conditions of V7 Displays
are subject to change without prior notice. Fallacies in the warranty conditions can not be claimed at V7.
Invoice and/or delivery note number
Copy of the purchase invoice
Exact description of defect
After the information is checked, the customer will receive a claim number. The service provider commissioned
by Ingram Macrotron makes an appointment with the customer to pick up the monitor. If the customer is not
present at the agreed-upon time, the right to pick-up lapses and the customer is required to bear the costs for
repair and transportation at the next contact. Missing documentation and missing information lead to delays and
costs that arise in connection with them will be charged to the customer as necessary. The Pick-up-Swap-Service
applies to the models L15E, L15EM, L17EM, L17EB, L19EM. This service requires that the unit will be picked
up from the customer and sent to the service provider for a check up. In the case the unit is defect and without
any visible damages, a refurbished unit will immediately be sent to the customer. If the unit claimed as faulty has
no defects the unit will be returned to the customer at an equivalent of 30€ for handling charges. If the unit has
visible damages which are detected during check up the same unit will be repaired and returned free of charge to
the customer.At the event of reselling a Videoseven Display by a non authorized V7 dealer the warranty
conditions will not be valid anymore. The warranty is not transferable and its only valid if sold by a dealer to an
end user. Further requests such as upgrades, credit notes or compensations will not be granted.
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