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Chapter 4. Support
Vicon world class technical support is available to assist with any installation related issues you may
have.
Website
Vicon offers a number of technical guides and resources via our website: http://www.vicon-
security.com/
Email support is available through our website at http://www.vicon-security.com/support-technical-
support.htm. Please allow 24 - 48 business hours for responses.
Phone
If time sensitive support is required, we do offer both local and toll-free support numbers during normal
business hours. Outside our regular business hours, please allow 24 to 48 business hours for response.
You may reach us at:
•
Within the US:
1-800-348-4266
•
Outside the US and Europe:
1-631-952-2288
•
UK:
+44 1489 566330
Customers requesting technical support are required to verify their status by providing a customer ID
number in order to be passed through to the technical support queue. Requests for support from other
sources will be directed to their dealer/integrator for technical support.
