71
7) Support
The support page provides valuable information when troubleshooting a problem o
r when contacting the
technical assistants.
•
Logs
The network camera supports system log information. Click the
System Log
button to get the log data
and the
Event Log
button for event information.
•
Reports
-
Server Report:
Click the Server Report button to get the important information about the
s
erver’s status;
this should always be included when requesting support.
-
Parameter List:
Click the Parameter List button to see the unit’s parame
ters and their
current settings.
•
Health Check
-
System Check
: Click the System Check button to get the important information about the
cameras system resources. You can see the pop-up window below.
-
Media Check:
Click the Media Check button to get the information about the camera
’
s
video and audio stream. You can see the pop-up window below.
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