Service
Storing and Shipping
MAP-200 Optical Switch mOSW-C1 Installation and User Guide
Standard
June 2016
Document Number 22112369-120 R000
Page 100
Returning Shipments to Viavi
Viavi only accepts returns for which an approved Return Material Authorization
(RMA) has been issued by Viavi. This number must be obtained prior to shipping any
material to Viavi. The owner’s name and address, the model number and full serial
number of the unit, the RMA number, and an itemized statement of claimed defects
must be included with the return material.
Return shipments to Viavi in the original shipping container and packing material. If
these are not available, packaging guidelines are as follows:
1. Cover the front panel with a strip of foam.
2. Wrap the unit in anti-static packaging.
3. Pack the unit in a reliable shipping container.
4. Use enough shock-absorbing material (10 to 15 cm or 4 to 6 in on all sides)
to cushion the unit and prevent it from moving inside the container. Pink poly
anti-static foam is the recommended material.
5. Seal the shipping container securely.
6. Clearly mark FRAGILE on its surface.
7. Always provide the model and serial number of the unit and the RMA number
on any accompanying documentation.
Please contact the RMA department, using the contact information under Technical
Support on page 98 to provide an RMA number and a shipping address.
