5.
Maintenance
5.1
Care and Cleaning
Clean the device per week, carefully swabbing the device surface with a soft cloth or
cotton swab with rubbing alcohol.
5.2
Trouble Shooting
Problem
Possible Cause
Solution
The device does
not turn on.
1. The battery may be low.
2. The device might be
damaged
1. Charge the battery and
try again.
2. Please contact with
your local distributor.
The ECG waveform
amplitude is small
The lead you choose is not
suitable for you.
Change another lead and
try again.
ECG waveform
drifts
1. The pressure exerted on the
electrode is not stable or too
much.
2. Hand or body may be
moving.
1. Hold the device stably
and gently.
2. Try to keep perfectly
still and test again.
SpO
2
or pulse rate
shows no value, or
the number
fluctuates
1. Finger may not be inserted
correctly.
2. Finger or hand may be
moving.
1. Remove finger and
reinsert, as directed.
2. Try to keep perfectly
still and test again.
The app cannot
find the device.
The Bluetooth may not be
turned on.
Turn on the Bluetooth on
the second page of Main
Screen.
“System Error”
occurred.
Software or hardware failure.
Restart the device and
measure again.If the
error persists, mark
down the error number
and contact with your
local distributor.
BP calibration
failed.
1. Wrong height.
2. The difference between two
calibrations is too large.
1. Reconfirm your height.
2. Try to keep perfectly
still and calibrate again.
No voice during
ECG and SpO
2
measurement.
The speaker is muted.
Unmuted the speaker in
the Settings menu.
Temperature value
is too low.
1. The measurement area is
covered by hair.
2. The thermometer sensor is
1. Remove hair from the
measurement area.
2. Keep the sensor
20