Safety Precautions
This is a high quality RelaxoPet product and not a toy for humans or animals. This product is not intended for use by children without the
supervision of a parent or guardian. The instructions contain safety instructions and regulations and instructions for the maintenance and
operation of the product.
It is essential to read and understand these instructions before initial operation.
Only in this way can mishandling and damage be avoided. For questions or assistance, please direct inquiries to your local dealer and the
point of sale, however the seller cannot make a warranty judgment without consulting RelaxoPet first. This also applies for warranty repairs.
Therefore, contact the dealer who will quickly be in touch with RelaxoPet in order to make a proper decision to help you as soon as possible.
Repairs
If your product needs to be repaired, contact either your dealer or turn directly to RelaxoPet. Pack the product carefully . Note that the original box
is generally not sufficient to avoid damage in shipment. Use a parcel service with tracking and insurance because RelaxoPet assumes no
responsibility for the delivery of the product.
Please include a proof of purchase with the product and a detailed error description and a list of all the mailed individual components.
Furthermore, we need the full address, a telephone number for queries, and an email address.
Warranty and Repair
Warranty requests will be processed only when accompanied by an original sales receipt from an authorized dealer corresponding to the purchaser
and the purchase date. Should a warranty claim be confirmed, the product will be then be repaired or replaced. This decision will fall entirely to the
discretion of RelaxoPet.
Chargeable repairs
If a repair needs to be made for which charges will be incurred, we will create a cost estimate, which we then submit to your dealer. The repair will
only be made when we receive an approval from the dealer. The price of the repair is to be paid to your local dealer. With respect to paid
repairs, at least 30 minutes workshop time and the return shipping costs will be billed. If after 90 days we do not have informed consent for a
repair, we reserve the right to destroy the product, or otherwise use it as we see fit.
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Terms of Warranty
