Version V2C22021
Vesticam
™
User Manual
Page | 25
patient’s consent. Purchasers are required to follow their usual patient record sharing pathways when sharing eye
movement videos.
Vesticam is not responsible for the protection of any patient health data, or for any diagnosis made by
practitioners based on Vesticam videos.
To reduce any risk to the security of patient health data, Vesticam recommends that patient eye movement
videos are not stored on any portable device, but are deleted or uploaded to the purchasers usual safe and central
health record system.
Guarantee
30 day money back satisfaction guarantee on purchase.
If for any reason you are not satisfied with your Vesticam IR video goggles, simply e-mail [email protected] in
the first 30 days from delivery and we will fully refund your money (less shipping costs).
Camera units may also be exchanged (eg: non-fixation light to fixation light) at the cost differential and shipping cost
within the first 30 days from delivery.
Full 1 year replacement guarantee on parts and software.
Vesticam2 IR goggle manufactured parts, your supplied Recorder, camera, and software come with a full one year
guarantee, when used according to instructions.
The Vesticam2 IR goggle system is lightweight and moderately robust. Treated with care, it will last many years. The
electronic components should not be left in very hot areas or exposed to water. Please check your user manual for
care instructions.
Vesticam2 Pty Ltd will not be held under responsible if any repairs are made on the system components without
authorisation by our support team, or if the unit is not used in accordance with the supplied instructions.
Liability is limited to the replacement cost of the relevant components. If you are based in Australia, our turn around
on parts and servicing etc is 4 working days (2 days shipping each way). We are happy to offer a loan device at no
cost if needed.
Vesticam specifies a 2 year lifecycle for Vesticam2 IR video goggles (monocular and binocular).
4.4
Contacting support
Your feedback is valued and helps us to improve the Vesticam2 IR video goggle solution for clinicians.
If you have questions or concerns please check www.vesticam.com/support , or email
We want your Vesticam2 IR video goggles to work for you!
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