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Troubleshooting
Poor call quality
Network signal is weak.
Move clear of any obstructions that may block the signal.
Network signal is changing frequently, e.g. when travelling on a
train.
Wait until signal strength is consistently high before making or
answering a call.
Other party in a call cannot hear you
Phone is muted.
Unmute the phone (see page 33).
Cannot send or receive text messages
Your service provider is not enabling this service.
Contact your service provider to check your subscription
status.
Service centre number is not correct.
Ensure that the service centre number is correct (see
page 55). To obtain the number, contact your service provider.
Cannot send or receive MMS messages
Your service provider is not enabling this service.
Contact your service provider to check your subscription
status.
MMS settings are missing or incorrect.
Ensure that the MMS settings are correct (see page 59). To
obtain the settings, contact your service provider.
Cannot access the Internet
Your service provider is not enabling this service.
Contact your service provider to check your subscription
status.
Network settings are missing or incorrect.
Ensure that the network settings are correct. To obtain the
settings, contact your service provider.
Storage memory is low
Too many items stored on the phone.
Delete any unwanted messages, clear the Internet history, and
delete any unwanted files.
Problem
Possible cause
Possible solution
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