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NetSure DC/DC Converter Module User Manual (UM1C24481500 / 11WA6101WB)
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Rev. G
15
Table 4:
Converter Module Troubleshooting
Symptom
Possible Cause(s)
Suggested Action(s)
Power
Indicator
(Green) Off
No input voltage.
Make sure there is input voltage.
Internal input fuse
open.
Replace the converter.
Protection
Indicator
(Yellow) On
DC input under/over
voltage.
Correct the DC input voltage to within the
acceptable range.
Moderate load sharing
imbalance.
Check if the converter is properly seated in
the module mounting assembly. If this does
not correct the fault, replace the converter.
Converter not
inserted into the slot
completely.
Remove and properly insert the converter.
Converter over-
temperature
protection.
Fan rotor blocked: remove any object that
may be blocking the fan.
Ventilation blocked (inlet or outlet): remove
any object that may be blocking the inlet or
outlet.
Ambient temperature too high or rectifier inlet
too close to a heat source: lower the ambient
temperature or relocate the heat source.
Converter in ECO
Standby Mode when
ECO Mode is active in
controller.
--
Protection
Indicator
(Yellow)
Flashing
Loss of
communication with
controller (the
converter can provide
power).
Check the communication cables.
Remove and properly insert the converter.
Alarm
Indicator
(Red) On
Severe load sharing
imbalance.
Converter output
disabled for any
reason, including
overvoltage shutdown.
Remove the converter, wait 30 seconds or
more (until the LEDs on the converter
extinguish), then re-insert the converter. If
converter fails to start, shuts down again, or
load sharing imbalance persists; replace the
converter.
Alarm
Indicator
(Red) Flashing
One or both fans not
operating (converter
shuts down).
Replace the fan(s).