Vertical Edge 9200 Series Phone
User Guide
36
5.
T
RANSFER
,
C
ONFERENCE
&
O
THER
C
ALL
H
ANDLING
5.1 Call Transfer: Sendinga call to a different
destination
You can send an active call to another station or other resource
of the system,
Call Transfer
. You can screen the transfer with
the receiving party (
Screened Call Transfer
) or complete the
transfer without screening (
Unscreened Call Transfer
).
Transferred calls, internal or external, are place in
Transfer Hold
.
These calls will receive
Music on Hold (MOH)
and will recall if
not answered in a timely manner.
If an
Unscreened Transfer
call encounters an error or DND, it
may immediately recall at your Station.
DSS/BLF buttons may be employed to transfer calls.
To transfer an active call:
Press
TRANS
/
PGM
,
Call the transfer party,
Unscreened Call Transfer- Hang-up,
Screened Call Transfer
– When call is answered or Splash
tone is heard, announce the call and hang-up.
5.2 Call Hold: Placing a call in a waiting state
You may place an active Internal or External call in one of several
holding states. In System Hold, other non-restricted stations may
pick-up the call. In Exclusive Hold, only the holding station may
pick-up the call.
The system is assigned a preferred hold type (System or
Exclusive). You may override this
Hold Preference
by pressing
the
HOLD
/
SAVE
button twice.
The LEDs for CO/IP line buttons flash at distinctive rates for the
holding station and other Phone users.
There are also user operations such as pressing a
DSS
/
BLF
button
that will place a call in
Automatic Hold
.
Calls will remain in the held state for a period and then recall the
user. This
Hold Recall
is provided with a different ring signal. If
