VersaLogic VL-EBX-18, Справочник по аппаратуре, Страница: 13 / 63

Introduction
EBX-18 Hardware Reference Manual
6
Technical Support
If you are unable to solve a problem after reading this manual, visit the EBX-18 product support
web page below. The support page provides links to component datasheets, device drivers, and
BIOS and PLD code updates.
The VersaTech KnowledgeBase contains a wealth of technical information about VersaLogic
products, along with product advisories.
If you have further questions, contact VersaLogic Technical Support at (503) 747-2261.
VersaLogic support engineers are also available via e-mail at
Support@VersaLogic.com .
R
EPAIR
S
ERVICE
If your product requires service, you must obtain a Returned Material Authorization (RMA)
number by calling (503) 747-2261.
Provide the following information:

Your name, the name of your company, your phone number, and e-mail address

The name of a technician or engineer that can be contacted if any questions arise

Quantity of items being returned

The model and serial number (barcode) of each item

A detailed description of the problem

Steps you have taken to resolve or recreate the problem

The return shipping address
Warranty Repair All parts and labor charges are covered, including return shipping
charges for UPS Ground delivery to United States addresses.
Non-warranty Repair All non-warranty repairs are subject to diagnosis and labor charges,
parts charges and return shipping fees. Specify the shipping method
you prefer and provide a purchase order number for invoicing the
repair.

Note:
Mark the RMA number clearly on the outside of the box before returning. Failure to do
so can delay the processing of your return.
EBX-18 Support Page
VersaTech KnowledgeBase