V1 6.4.19
88 W Plumeria Dr. | San Jose, CA 95134 | www.verifone.com
6
16.
The instructions have no mention for Dial-Up terminals.
Dial up instructions are in the Utility Document.
Note:
It takes ~10 seconds over IP and ~60 seconds to download the 2.5 Utility over Dial Up
Username:
verifone_client
and Password:
Vfi85W1$#
17.
The instructions for checking the CommServer version are now working.
We have live agents waiting to help walk you through this process. Please raise a ticket through the
Verifone
or call 1-800-342-9080, Option 2 to make sure we get you the proper support.
Username:
verifone_client
and Password:
Vfi85W1$#
18.
What are helpdesk hours?
Helpdesk support is available 24 hours a day, 7 days a week.
We have live agents waiting to help walk
you through this process. Please raise a ticket through the Verifone
9080, Option 2 to make sure we get you the proper support.
Username:
verifone_client
and Password:
Vfi85W1$#
19.
How long is your helpdesk wait time?
We have ramped up call center agents and have live agents on standby waiting to help walk you through
this process. Call times typically peak from 10:00 AM EST to 3:00 PM EST. For shorter wait times, please
try calling in during off-peak hours.
