VeriFone Incident 525, Часто задаваемые вопросы

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1. What is Incident 525?
Incident 525 is an issue that is causing some VX and e355 payment terminals which utilize CommServer
software to continuously reboot. Terminals running CommServer Versions prior to version 5.4.4 or the VX
680 and VX 820 Duet running SoftPay with Comm Server prior to 4.9.3 could be affected. This issue is not
solved by power cycling the terminals. VX terminals (VX 520, VX 805, VX 820, VX 820 Duet, VX 680, VX 690
and VX 675) and e Series terminals (e315, e315m, e335, e355) with CommServer software prior to version
5.4.4 or 4.9.3 could be impacted by this issue.
2. How do I know if I am affected?
Follow the below chart to find out if you are affected.
NOTE: There may be further action required even if your terminal did not go into a reboot cycle on or
around May 25
th
, 2019.
Did your terminal get
stuck in Reboot loop on
5/25 or later?
Did you change to
*DHEAP
You need to
DOWNLOAD the Utility
Are you on any version
of CommServer prior
to 5.4.4 or 4.9.3 (See
affected terminals in #1
above)-
CHECK HERE to find
out
DOWNLOAD the Utility
here with NO *DHEAP
change
Your terminal is good.
No action required!
NO
YES
YES
YES
NO
NO