V1 6.4.19
88 W Plumeria Dr. | San Jose, CA 95134 | www.verifone.com
5
10.
Will the VX or e Series terminals listed just stop working on June 25
th
, 2019 or will they fail only if they
go through a power cycle similar to the May 25
th
incident?
If you do not download the recommended utility to your terminal before June 25
th
, 2019, your terminal
may be at risk of entering a reboot loop and unable to accept payments. Terminals running
CommServer Versions prior to version 5.4.4 or the VX 680 and VX 820 Duet running SoftPay with Comm
Server prior to 4.9.3 could be affected.
11.
What happens if update is not done by June 25th?
If you do not download the recommended utility to your terminal before June 25
th
, 2019, your terminal
may be at risk of entering a reboot loop and unable to accept payments. Terminals running
CommServer Versions prior to version 5.4.4 or the VX 680 and VX 820 Duet running SoftPay with Comm
Server prior to 4.9.3 could be affected.
12.
I applied *DHEAP, do I still need to do anything prior to June 25
th
, 2019?
Yes, you need to download the utility for terminals running CommServer Versions prior to version 5.4.4
or the VX 680 and VX 820 Duet running SoftPay with Comm Server prior to 4.9.3 could be affected.
Note:
It takes ~10 seconds over IP and ~60 seconds to download the 2.5 Utility over Dial Up
Username:
verifone_client
and Password:
Vfi85W1$#
13.
Will I need to take further action after I apply this utility?
This utility is valid until May 2020. Your processor will provide details on next steps (if any).
14.
I got this email this morning and when I proceeded with it, in the end it gives me run failed. What
next?
We have live agents waiting to help walk you through this process. Please raise a ticket through the
Verifone
or call 1-800-342-9080, Option 2 to make sure we get you the proper support.
Username:
verifone_client
and Password:
Vfi85W1$#
15.
I am trying to do this however after selecting TCP I am receiving an error. What now?
We have live agents waiting to help walk you through this process. Please raise a ticket through the
Verifone
or call 1-800-342-9080, Option 2 to make sure we get you the proper support.
Username:
verifone_client
and Password:
Vfi85W1$#
