VeriFone Incident 525, Часто задаваемые вопросы

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V1 6.4.19
88 W Plumeria Dr. | San Jose, CA 95134 | www.verifone.com
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Frequently Asked Questions: Incident 525
Table of Contents
1. What is Incident 525?
2. How do I know if I am affected?
3. Which devices are affected?
4. Where do I go for help?
5. Support Portals and Login Details
6. How do I know who my processor is?
7. The directions say, “Enter system password,” but I don’t know my password
8. I am trying to follow the instructions, but my password times out on the VX 805 or VX 820.
9. I am trying to follow the instructions, but my password times out on my touch screen terminal.
10. Will the VX or e Series terminals listed just stop working on June 25
th
, 2019 or will they fail only if
they go through a power cycle similar to the May 25
th
incident?
11. What happens if update is not done by June 25th?
12. I applied *DHEAP, do I still need to do anything prior to June 25
th
, 2019?
13. Will I need to take further action after I apply this utility?
14. I got this email this morning and when I proceeded with it, in the end it gives me run failed. What
next?
15. I am trying to do this however after selecting TCP I am receiving an error. What now?
16. The instructions have no mention for Dial-Up terminals.
17. The instructions for checking the CommServer version are not working.
18. What are helpdesk hours?
19. How long is your helpdesk wait time?
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holders.
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FREQUENTELY ASKED QUESTIONS