VeriFone Carbon 8 Скачать руководство пользователя | Manualshive

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C

ONTENTS

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4

C

ARBON

8 I

NSTALLATION

G

UIDE

R

EV

IO

N

Printer Stand . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

H A P T E R

Maintenance and

Additional Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Potentially Explosive Environments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

H A P T E R

Service and Support

Service Returns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Accessories and Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Connection Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  37
Power Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  37
Peripherals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  37
Cleaning Kit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  37
Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  37

H A P T E R

Troubleshooting

Blank Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  39
Printer Paper Jam. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  39
Peripheral Device Does Not Work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  40
Transactions Fail To Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  40
Printer Does Not Print. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  40
Consumer Display Does not Show Correct or Readable Information  . . . . . . . .  41
Printer Blade Jams or Printer Door Can’t be Closed  . . . . . . . . . . . . . . . . . . . . .  41

P P E N D I X

Caution and

Warning Messages

Caution and Warning Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

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Содержание Carbon 8

Страница 1: ...Verifone Part Number DOC179 123 EN A Revision A 1 VERIFONE CONFIDENTIAL REVISION A 1 Carbon 8 Installation Guide...

Страница 2: ...placing the software into productive use This document including without limitation the examples and software programs is supplied As Is Verifone Inc 1 800 Verifone www verifone com Verifone Part Num...

Страница 3: ...14 Electrical Considerations 14 PIN Protection Measures 14 Unpacking the Shipping Carton 14 Periodic Inspection 15 Examining the Unit s Features 16 Verifone Carbon Features 17 Connection Ports 17 Esta...

Страница 4: ...on 37 Connection Cables 37 Power Cables 37 Peripherals 37 Cleaning Kit 37 Documentation 37 CHAPTER 6 Troubleshooting Guidelines Blank Display 39 Printer Paper Jam 39 Peripheral Device Does Not Work 40...

Страница 5: ...e and Support Provides information on contacting your Verifone service provider and information on how to order accessories or documentation from Verifone Chapter 6 Troubleshooting Guidelines Provides...

Страница 6: ...icon is used to highlight important information If exchanging cables use a Verifone approved cable The caution symbol indicates possible hardware or software failure or loss of data Using an incorrec...

Страница 7: ...nector SAM Secure Access Module SC Smart card SCR Smart card reader SD Secure Digital SDA Static Data Authentication SDHC Secure Digital High Capacity SIM Subscriber Identity Module SMA SubMiniature v...

Страница 8: ...PREFACE Conventions and Acronyms 8 CARBON 8 INSTALLATION GUIDE REVISION A 1...

Страница 9: ...ging A removable printer module contains an embedded internal thermal printer ITP Device Connectivity 1 micro SD slot 1 micro USB 2 0 OTG can be used for charging 1 audio jack Service ports Stand Conn...

Страница 10: ...resistant construction TLS protocols and VeriShield file authentication Supports VeriShield Protect encryption implementations Exceptional Ease of Use Capacitive touch screen UI access for merchant a...

Страница 11: ...n for the consumer terminal and 1GB of SDRAM 16GB of Flash for System for the merchant tablet which supports multiple applications on each side The primary smart card reader and the MSAMs safeguard se...

Страница 12: ...DEVICE OVERVIEW Features and Benefits 12 CARBON 8 INSTALLATION GUIDE REVISION A 1...

Страница 13: ...ting Optional Devices Connecting the Power Pack Using the Smart Card Reader Using the Magnetic Card Reader Using the Contactless Reader Selecting Unit Location Use the following guidelines when select...

Страница 14: ...thods in combination or singly as necessary Position the Carbon 8 on the stand in such a way as to make visual observation of the PIN entry process infeasible Examples include Visual shields designed...

Страница 15: ...cts inserted into the smart card slot or magnetic stripe slot Signs of damage to the tamper evident labels A Tamper Warning message on the device displays If any device is found in tamper state please...

Страница 16: ...tration shows the Carbon 8 payment components as well as the tablet memory expansion and other features Figure 1 Carbon 8 Terminal Customer View The following illustration shows the Carbon 8 tablet fe...

Страница 17: ...the tapping area for contactless transactions A magnetic card reader built into the top right edge of the Consumer Display The arrows indicate swipe direction A smart card reader built into the right...

Страница 18: ...ing by Ethernet Cable Connect the ethernet cable to the ETH port on the stand then route it directly to a network jack see Figure 5 This is a direct connection to your network Figure 5 Ethernet Connec...

Страница 19: ...he base of the terminal see Figure 6 Figure 6 Removing the Printer Module 2 Remove any partial roll of paper in the tray 3 Loosen the glued leading edge of the new paper roll or remove the protective...

Страница 20: ...he paper roll into the printer tray Figure 7 Loading Paper Roll 6 Pull the paper past the printer door see Figure 8 Figure 8 Pulling Paper Through Before Closing Door 7 Align the printer paper to the...

Страница 21: ...e Printer CARBON 8 INSTALLATION GUIDE 21 REVISION A 1 8 Close the printer door by swinging upward until the door clicks shut allowing the printer paper to extend outside the printer door see Figure 10...

Страница 22: ...ace to protect the display from scratches 3 Hook your finger on the latch and lift the cover to access the MSAM card slot see Figure 11 Figure 11 Opening the MSAM Cover 4 Remove any previously install...

Страница 23: ...igure 13 Closing MSAM Cover Connecting Optional Devices The Carbon 8 device supports peripheral devices designed for use with electronic point of sale terminals CAUTION Before connecting any periphera...

Страница 24: ...MSC179 029 01 A using the dedicated port and cable Figure 14 Cash Drawer Connection Connecting the Power Pack After connecting optional peripherals prepare to connect the Stand to your power source N...

Страница 25: ...onnecting the Power Pack CARBON 8 INSTALLATION GUIDE 25 REVISION A 1 NOTE Plugging in the Stand power pack to a power source automatically powers up the Carbon 8 terminal if the unit is mounted on the...

Страница 26: ...15 Power Connection 3 Connect the power adapter to the power brick see B in Figure 15 4 Plug the AC power pack into a wall outlet or power surge protector WARNING Do not plug the power pack into an o...

Страница 27: ...one copyright screen and usually displays its own copyright screen 7 Log in using your merchant account on the Merchant Tablet Using the Smart Card Reader The Carbon 8 terminal supports Smart Card tra...

Страница 28: ...ment transactions To conduct a credit or debit card transaction 1 Position the card with the magnetic stripe oriented downward facing the reader 2 To ensure a proper read of the magnetic stripe swipe...

Страница 29: ...payments using their cards or compatible devices To perform a CTLS transaction 1 Hold the card or compatible device within 4 cm of the CTLS reader or gently tap against the surface of the contactless...

Страница 30: ...SETUP Using the Contactless Reader 30 CARBON 8 INSTALLATION GUIDE REVISION A 1...

Страница 31: ...y Temperature Operating Environment 0 C to 50 C 32 F to 122 F Non Operating Environment 20 C to 70 C 4 F to 158 F Relative humidity 5 to 90 RH non condensing Memory 512 MB SDRAM and 512 MB Flash memor...

Страница 32: ...een LCD 1280 x 800 Audio jack audio and microphone Front and Rear facing cameras capable of barcode reading SD Card slot Communication Wi Fi Bluetooth Sensors Accelerometer Gyroscope Accelerometer e C...

Страница 33: ...INSTALLATION GUIDE 31 REVISION A 1 Paper cutter Communication Wi Fi Bluetooth Ethernet Speed 10 Base T 100 Base TX Compliant with IEEE802 3 LAN networks USB Three 500 mA USB high speed ports One 1 A U...

Страница 34: ...SPECIFICATIONS Technical Specifications 32 CARBON 8 INSTALLATION GUIDE REVISION A 1...

Страница 35: ...nal circuit boards and fine mechanics Do not use harsh chemicals cleaning solvents or strong detergents to clean the device Use only a soft clean dry cloth for cleaning These suggestions apply equally...

Страница 36: ...MAINTENANCE AND CLEANING Additional Safety Information 34 CARBON 8 INSTALLATION GUIDE VERIFONE CONFIDENTIAL REVISION A 1...

Страница 37: ...vice Returns Before returning the unit to Verifone you must obtain a Merchandise Return Authorization MRA number The following procedure describes how to return one or more card reading units for repa...

Страница 38: ...sage The MRA department is open Monday to Friday 8 A M 8 P M eastern time 4 Give the MRA representative the information gathered in Step 1 If the list of serial numbers is long you can fax the list al...

Страница 39: ...uces accessories and documentation for the card reader When ordering please refer to the part number in the left column Verifone Online Store at www store verifone com USA Verifone Customer Developmen...

Страница 40: ...SERVICE AND SUPPORT Accessories and Documentation 38 CARBON 8 INSTALLATION GUIDE VERIFONE CONFIDENTIAL REVISION A 1...

Страница 41: ...printer door 4 If the problem persists it may be due to poor paper quality Install a new roll of higher quality printer paper NOTE The unit comes equipped with tamper evident labels The reader contain...

Страница 42: ...cards properly With the card reader the black magnetic stripe should face down If possible process a transaction manually using an external keypad instead of the card reader If the manual transaction...

Страница 43: ...E CONFIDENTIAL REVISION A 1 Consumer Display Does not Show Correct or Readable Information If the display contains errors or does not power up Connect the terminal in to a known good power supply if y...

Страница 44: ...TROUBLESHOOTING GUIDELINES Consumer Display Does not Show Correct or Readable Information 42 CARBON 8 INSTALLATION GUIDE VERIFONE CONFIDENTIAL REVISION A 1...

Страница 45: ...pareil est quip d tiquettes inviolables Si une tiquette ou d un composant semble endommag avertissez imm diatement la compagnie de navigation et votre repr sentant ou du prestataire de services Verifo...

Страница 46: ...vous la documentation utilisateur fournie avec ces p riph riques Note Setup page 24 Make sure you tuck the cables under the Stand legs when all cables are installed This provides some protection to th...

Страница 47: ...ce dans le lecteur de carte jusqu ce que la transaction est termin e Retrait pr matur de la carte d invalider la transaction Caution Maintenance and Cleaning page 33 Never use thinner trichloroethylen...

Страница 48: ...Carbon 8 Installation Guide Verifone Part Number DOC179 123 EN A Revision A 1 Verifone Inc 1 800 Verifone www verifone com REVISION A 1...

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