Doc : CSTORE8C-QSG v1.25
COLDSTORE Compact Quick Start Guide
10
No disk
If there are no disks present, COLDSTORE will not be able to operate. Please shut down the unit
(see section N above), disconnect the power jack and add at least two, preferably three disks to the
array as described above.
COLDSTORE Compact does not appear in the COLDSTORE Manager list
Open a Command Line window on the client PC and ping the COLDSTORE IP address. If there is no
response, check the network and the client PC network settings.
If the ping is successful, try searching for the IP address by right-clicking on the system list window
and select add COLDSTORE. Enter the IP address in dialogue and click OK. If this still fails to
connect to COLDSTORE, check your firewall settings and the network switch configuration or
contact your IT Network Administrator.
Disk fail
Any disk drive failure will result in a red LED highlighting the failed drive. Extract the disk tray from
the array (no special procedure required for a failed disk, and no need to switch off the system).
Remove the failed disk from the tray, clearly label it and set it aside. Fit a spare disk to the tray and
re-insert into the empty disk slot. The new disk will be automatically incorporated into the array.
Disk failure in COLDSTORE should be a rare occurrence. If a disk has failed on first use
within the array, it may already have been faulty or may have been handled incorrectly during
assembly. It is essential that all disks are handled carefully, are not dropped or even knocked
against hard objects, including table surfaces. If a disk has been dropped it should NOT be used
to store critical data. The most common cause of early disk failure is rough handling of the disk
prior to installation in a disk array. All disk manufacturers provide free test programs which may
be downloaded from their websites to check disk health. If you are unsure of the status of a disk,
it is strongly recommended that it be tested first before use.
For recommendations on processing failed disks, see the COLDSTORE User’s Guide.
P) System Transportation
If the unit is to be transported for any reason, it is recommended that the original packaging be
retained for this purpose. All warranties will be void if the product is transported in sub-standard
packaging.
Q) Further Information & Resources
Further information on COLDSTORE Compaction may be found in the COLDSTORE Compact User’s
Guide and on the Veracity website. For further information on specific VMS integrations, please
refer to the relevant manufacturer or your system supplier.
Veracity Website - www.veracityglobal.com
