Velleman®
Service
and
Quality
Warranty
Velleman®
has
over
35
years
of
experience
in
the
electronics
world
and
distributes
its
products
in
more
than
85
countries.
All
our
products
fulfil
strict
quality
requirements
and
legal
stipulations
in
the
EU.
In
order
to
ensure
the
quality,
our
products
regularly
go
through
an
extra
quality
check,
both
by
an
internal
quality
department
and
by
specialized
external
organisations.
If,
all
precautionary
measures
notwithstanding,
problems
should
occur,
please
make
appeal
to
our
warranty
(see
guarantee
conditions).
General
Warranty
Conditions
Concerning
Consumer
Products
(for
EU):
•
All
consumer
products
are
subject
to
a
24
‐
month
warranty
on
production
flaws
and
defective
material
as
from
the
original
date
of
purchase.
•
Velleman®
can
decide
to
replace
an
article
with
an
equivalent
article,
or
to
refund
the
retail
value
totally
or
partially
when
the
complaint
is
valid
and
a
free
repair
or
replacement
of
the
article
is
impossible,
or
if
the
expenses
are
out
of
proportion.
You
will
be
delivered
a
replacing
article
or
a
refund
at
the
value
of
100%
of
the
purchase
price
in
case
of
a
flaw
occurred
in
the
first
year
after
the
date
of
purchase
and
delivery,
or
a
replacing
article
at
50%
of
the
purchase
price
or
a
refund
at
the
value
of
50%
of
the
retail
value
in
case
of
a
flaw
occurred
in
the
second
year
after
the
date
of
purchase
and
delivery.
•
Not
covered
by
warranty:
‐
all
direct
or
indirect
damage
caused
after
delivery
to
the
article
(e.g.
by
oxidation,
shocks,
falls,
dust,
dirt,
humidity...),
and
by
the
article,
as
well
as
its
contents
(e.g.
data
loss),
compensation
for
loss
of
profits;
‐
frequently
replaced
consumable
goods,
parts
or
accessories
such
as
batteries,
lamps,
rubber
parts,
drive
belts...
(unlimited
list);
‐
flaws
resulting
from
fire,
water
damage,
lightning,
accident,
natural
disaster,
etc.
…;
‐
flaws
caused
deliberately,
negligently
or
resulting
from
improper
handling,
negligent
maintenance,
abusive
use
or
use
contrary
to
the
manufacturer’s
instructions;
‐
damage
caused
by
a
commercial,
professional
or
collective
use
of
the
article
(the
warranty
validity
will
be
reduced
to
six
(6)
months
when
the
article
is
used
professionally);
‐
damage
resulting
from
an
inappropriate
packing
and
shipping
of
the
article;
‐
all
damage
caused
by
modification,
repair
or
alteration
performed
by
a
third
party
without
written
permission
by
Velleman®.
•
Articles
to
be
repaired
must
be
delivered
to
your
Velleman®
dealer,
solidly
packed
(preferably
in
the
original
packaging),
and
be
completed
with
the
original
receipt
of
purchase
and
a
clear
flaw
description.
•
Hint:
In
order
to
save
on
cost
and
time,
please
reread
the
manual
and
check
if
the
flaw
is
caused
by
obvious
causes
prior
to
presenting
the
article
for
repair.
Note
that
returning
a
non
‐
defective
article
can
also
involve
handling
costs.
•
Repairs
occurring
after
warranty
expiration
are
subject
to
shipping
costs.
