DVR4MQAE
- 35 -
VELLEMAN
11. Troubleshooting
PROBLEM
SOLUTION
No power
-
Check the power cord.
-
Check the mains.
Not working when pressing any button
-
Check if the device is under KEY LOCK mode.
-
Press any key and key in the password to exit the
KEY LOCK mode.
No recorded video
-
Check the connection.
TIMER RECORD is not working
-
Check if the RECORD mode is enabled.
No live video
-
Check the camera and monitor video cables and
connections.
-
Check the power supply to the camera.
-
Check the setting of the camera lens.
DVR keeps rebooting
-
Place the HDD near the power connector or replace
the HDD.
HDD failure
-
Test with another HDD.
-
Test with another HDD cable.
-
Make sure HDD “Master” and “Slave” mode is set
correctly.
Cannot detect USB ThumbDrive
-
Test with another USB ThumbDrive (see the list in
APPENDIX #4
).
When two Seagate power-saving HDDs are installed,
the DVR cannot be switched on successfully
-
Do not use 2 Seagate power-saving HDDs
simultaneously.
Cannot view the DVR over the network with a web
browser
-
Update the JAVA programme.
-
Update the firmware of the software AP.
12. Appendix #1 – HDD Installation
NOTE:
Always set the HDD jumper on “
CS
” (Cable Select).
