Veho VFS-004 deluxe, Руководство пользователя

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8. Trouble Shooting
Issue Possible
cause Resolution
My computer does
not recognise the
scanner.
I get a Windows
message that
reads "device not
recognized" The scanner
is not
plugged into
a high-speed
USB port. Your computer must have a
USB 2.0 to communicate with
your scanner. Check to see if
USB 2.0 is installed on your
computer. If you do not have a
USB 2.0 installed on your
computer you can upgrade
your USB ports. This
hardware is available at most
electronic stores.
I have a Windows
message that
“Windows cannot
load Omni
SuperCam” Installation
possibly not
done in the
correct order. The scanner installation must
be done in exact order as
shown in the instruction
manual. To fix this, unplug
the scanner, uninstall the
driver, uninstall
PhotoImpression6, and restart
your computer. Then restart
install per the manual … install
the driver, restart computer,
and then reinstall the
PhotoImpression6 software.
I have a USB 2.0
port on my
computer, but my
computer still won't
recognize my
scanner All ports on
your
computer
may not be
high speed. Even though you may have
USB 2.0 installed, all of your
USB ports may not be USB 2.0
compatible. Check all your
USB ports to find the 2.0
compatible ports.