1.0 General Information
This user manual is suitable for novice, intermediate, and experienced users and is intended to help use the features and
capabilities of VeEX products successfully. It is assumed that the user has basic computer experience and skills, and is familiar
with telecommunication and other concepts related to VeEX product usage, terminology, and safety.
Every effort was made to ensure that the information contained in this user manual is accurate. Information is subject to change
without notice and we accept no responsibility for any errors or omissions. In case of discrepancy, the web version takes
precedence over any printed literature. The content in this manual may vary from the software version installed in the unit. For
condition of use and permission to use these materials for publication in other than the English language, contact VeEX, Inc.
©2022 Copyright VeEX, Inc. All rights reserved. VeEX, Sunrise Telecom, Digital Lightwave, Air Expert, CaLan, FaultScout, Fiberizer,
MPA, MTT, RXT, VeGrade, VeriPHY, and VeSion, among others, are trademarks or registered trademarks of VeEX, Inc. and/or its
affiliates in the USA and other countries. All trademarks or registered trademarks are the property of their respective companies. No
part of this document may be reproduced or transmitted electronically or otherwise without written permission from VeEX, Inc.
This manual describes software and/or a device that uses software either developed by VeEX Inc. or licensed by VeEX, Inc. from
third parties. The software is confidential and proprietary of VeEX, Inc. The software is protected by copyright and contains trade
secrets of VeEX, Inc. or VeEX's licensors. The purchaser of this device and/or software, downloaded or embedded, agrees that it
has received a license solely to use the software as embedded in the device and/or provided by VeEX Inc., and to use it solely as
intended and described in this manual. The purchaser is prohibited from copying, reverse engineering, decompiling, or
disassembling the software.
1.1 Customer Support
For more technical resources, visit
For assistance or questions related to the use of this product, call or e-mail our customer care department for customer support.
Before contacting our customer care department, have the product model, serial number, and software version ready. Please locate
the serial number on the back of the chassis. Please provide this number when contacting VeEX, Inc. customer care.
Support hours may vary depending on the product.
Product Technical Support
Support is generally available 8:00 AM to 8:00 PM, Eastern Standard Time, Monday to Friday.
Phone:
+1 510 651 0500
E-mail:
MPA Product Technical Support
Support is generally available 8:30 AM to 5:30 PM, Eastern Standard Time, Monday to Friday.
Phone:
+1 877 929 4357
International:
+1 727 475 1206
E-mail:
1.2 Warranty
For warranty information on VeEX products, go to
https://www.veexinc.com/Support/Warranty
To activate the warranty, please register your product at
https://www.veexinc.com/Support/ProductRegistration
.
1.3 Patent Information
VeEX product hardware and software may be protected by one or more patents on file with the United States Patent Office.
FX120_User_Manual_RevA02
Page 4 of 32
