Chapter 7 Troubleshooting
VCON MediaConnect 9000 Installation & Setup Guide
7-5
Audio
Problems
Solution
When
connected in a
video-
conferencing
session, you
cannot hear
any sounds
from the
remote user.
1. Verify that the system’s volume is not turned down or
muted.
2. Verify that the monitor volume is not muted.
3. Verify that all audio connections from the computer to
the SVGA monitor are correct.
4. Verify that the remote participant has not muted audio
transmission from the remote side.
5. If you started the videoconference, then disconnect and
redial to verify whether the problem remains. If the
remote user started the videoconference, advise the
remote user to disconnect and redial to verify whether the
problem remains.
6. Connect MediaConnect 9000 in a loopback (dial the
second ISDN channel of the first BRI pair) and verify
that your audio is working.
7. If the problem still remains, contact your local VCON
distributor for further instructions.
