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What to do if it goes wrong
Getting in touch
• Check the ‘This pack contains’ panel on the box to make sure the part
is included with your steamer.
• If it is missing, we’re here to help. Simply call us on
AUS: 1300 VAX AUS (1300 829 287)
NZ: 0800 VAX NZL (0800 829 695)
• Check the on/off control dial position.
• Check the amber light is illuminated.
• The plug may not be fully pushed into the electrical socket.
• Check the fuse in the plug if this needs replacing, always replace
with a SAA 10amp fuse.
Solution
Problem
CAUTION:
To reduce the risk of personal injury, unplug the product before performing
maintenance/troubleshooting checks.
There is an
accessory missing.
The steamer has
no power
Why is the steamer not
producing steam?
• There may be no water in water tank, check the water tank has water.
• Check the water tank cap is securely fi tted onto the water tank.
• The water may not yet be at temperature. The steamer will take
approximately 30 seconds to heat up.
• Steam path may be blocked. Go to ‘Maintenance Section’.
• Check steam control dial has been turned to ‘on’.
• Water tank level may be low, refi ll with water.
• If using as a stick mop - handle may not be fully inserted. Release
handle, press handheld trigger to check steam is working. Re-insert
handle until it clicks into place.
Why won’t the Microfi bre
pad pick up dirt?
• The Microfi bre Pad may already be saturated or dirty.
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