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10
FAQs
Vax Careline: (UK) 0844 412 8455
(ROI) 1-800 928 308
!
!
!
!
WARNING: to reduce the risk of personal injury, unplug the vacuum cleaner before performing
maintenance/troubleshooting checks.
Is there an accessory missing?
•
Check the ‘Parts Overview’ page in this guide to make
sure the part is definitely included in your unit.
•
If it is missing, we’re here to help. Simply call us on
0844 412 8455
Why won’t the vacuum cleaner pick up?
•
The dirt container may be incorrectly installed; remove the
dirt container from the unit by pressing the dirt container
release button and then re-attaching it to the unit,
ensuring it is locked firmly back into place.
•
The filter may be clogged; refer to ‘Maintenance: Cleaning
the filters’ on page 7.
•
The dirt container may be blocked; refer to ‘Maintenance:
Emptying and cleaning the dirt container’ on
pages 7 and 8.
•
There may be a blockage in the hose/tube; disconnect
from the vacuum cleaner. Carefully remove any blockages
found and reconnect securely.
Why is dust escaping from the vacuum?
•
The filter may be clogged; refer to ‘Maintenance: Cleaning
the filters’ on pages 7 and 8.
•
The dirt container may be blocked; refer to ‘Maintenance:
Emptying and cleaning the dirt container’ on page 7.
•
The dirt container may be incorrectly installed; remove the
dirt container from the unit by pressing the dirt container
release button and then re-attaching it to the unit,
ensuring it is locked firmly back into place.
What do I do if the unit/an accessory becomes damaged or
broken?
•
We’re here to help. Simply call
0844 412 8455
or visit
vax.co.uk
Why won’t the accessories pick up properly?
• Hose blockages:
remove the hose from the unit. Carefully
remove any blockages found and reconnect hose securely.
• Accessory blockages:
remove accessory from
handle/tube. Carefully remove blockage and re-attach to
the vacuum cleaner.
•
The accessory may be faulty. Simply call us on
0844 412 8455
for assistance.
Why will the vacuum cleaner not run?
•
It may not be plugged into the electrical outlet correctly;
ensure that the plug is pushed in securely.
•
The electrical outlet may not be working properly; check
the fuse or breaker, or consult an electrician.
•
The motor thermostat may have tripped; switch off and
unplug the vacuum cleaner, and leave for one hour before
switching the cleaner back on.
Instead of taking me back to the shop, simply call:
(UK) 0844 412 8455 (ROI) 1-800 928 308
vax.co.uk vaxireland.ie
This does not affect your statutory rights
we’re here to help
(UK) 0844 412 8455
(ROI) 1-800 928 308
vax.co.uk
vaxireland.ie
This does not affect your statutory rights
Instead of taking me back
to the shop, simply call:
we’re here to help
U87-VU-C UG_User guide 05/03/2013 17:33 Page 10
