Other Information
vax.co.uk
9
WARNING: to reduce the risk of personal injury, unplug the steamer and ensure the unit has fully
cooled down before performing maintenance/troubleshooting checks.
Is there an accessory missing?
• Check the parts overview page in this guide to make sure
the part is definitely included with your machine.
•
If the part is missing, we’re here to help. Simply call us
on:
0844 412 8455
What do I do if the machine/an accessory has become
damaged or broken?
• Visit
vax.co.uk
for spares and parts.
• Please call our Careline to purchase new spares or order a
replacement.
What do I do if the steam cleaner has no power?
• The unit may not be plugged into an electrical socket;
ensure the plug is pushed in securely.
• Check the electrical socket is switched on.
• The electrical socket may not be working; check the fuse
or breaker and consult an electrician.
•
The power cord may be damaged; if it is it must be
replaced by the manufacturer or a Vax authorised Service
Agent.
Why is the steam cleaner not producing steam?
• Ensure that the mains power is switched on and the power
button has been pressed on the unit.
• There may be no water in the tank; please refer to the
operation section.
• Check that the safety latch has been unlocked on the steam
handle.
• Check that the unit has not been overfilled as there must
be space in the tank for the water to heat. If overfilled the
unit will deliver little steam or water droplets.
• The water may not yet be at temperature; the green steam
ready indicator light will illuminate when the water is at
temperature and is ready to use.
• If the unit is producing a very small amount of steam,
check the variable steam power dial and adjust to max.
• When the unit has been switched off and fully cooled,
remove the water tank lid. If limescale build up can be seen
inside the tank, the unit will need to be de-scaled.
•
If none of the points above are of assistance, we’re here to
help. Simply call us on:
0844 412 8455
What do I do if the steam cleaner takes a long time to
heat up?
• When the unit has been switched off and fully cooled,
remove the water tank lid. If limescale build up can be seen
inside the tank, the unit will need to be de-scaled.
•
Otherwise, we’re here to help. Simply call us on:
0844 412 8455
we’re here if you need us
(UK) 0844 412 8455
(ROI) 1-800 928 308
vax.co.uk/support
vaxireland.ie
or call:
Instead of taking me back to the shop, simply visit;
This does not a ect your statutory rights.
S5-CM Kitchen & Bathroom Complete Master UG Comp31.03.14_User guide 31/03/2014 15:04 Page 9
