Vauxhall Vectra, Руководство пользователя

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268 Service, maintenance
Service, maintenance
In our experience, the most com mon cause
of all complaints is the result of
misunderstanding or lack of
communication betw een the customer a nd
the Vauxhall Authorised Repairer.
We sincerely hope you will never have
cause to complain ab out your vehicle.
However, if things do go wrong, the best
course of action for you to ta ke is to
contact your Vauxhall Authorised
Repairer’s Serv ice Reception Staff and
exp la in the difficulty you are having. We
are confident they will d o their utmost to
resolv e the problem to your complete
satisfaction.
Sometim es, howev er, despite the best of
intentions of all concerned,
misunderstandings can occur. If your
prob lem has not been resolved to your
satisfaction, please make an appointment
to discuss the matter with the M ana ger of
the department c oncerned.
The majority of areas of concern can be
quic kly resolved in this way.
Should you wish to pursue the matter
further, the Principal of the Vauxhall
Authorised Repairer should be made
aware of your concern. It is ad visab le in
cases such as this to write to him to confirm
your problem and the solutions that have
been offered.
You can be assured the Authorised
Repairer’s Principal w ill only be too anxious
to fully inv estigate your prob lems and
correct any errors mad e. After all, he has a
large investment in his business a nd is
proud of his reputation and
professionalism and fully realises that
satisfied customers are his key to success.
In the unlikely event that you are still not
happy with the answer your Vauxhall
Authorised Repa irer has given, or the
action he proposes to c orrect the problem ,
you m ay contact the Custom er Care
Department
1)
where a team of Customer
Care Consultants will spare no effort to
ensure your complete satisfaction.
Vauxhall Motor s Ltd.
Customer Care,
Griffin House,
Osborne Road
LUTON ,
Beds., LU1 3YT
Telephone: 0845 090 2044
They w ill review all the facts involved. Then
if it is felt some further action can be tak en,
the Vauxhall Authorised Repairer will b e
adv ised accordingly. In any case, your
contact will b e ac knowledged confirm ing
Vauxhall Motors’ position in the m atter.
If you are not satisfied with the outcome,
you ca n if you wish, seek advice from an
independent third p arty suc h as:
Autom obile Association (A.A.)
Fanum House, Basing View,
BASINGSTOKE,
Hants., R G21 4EA
Inspection system ................................ 270
Genuine Vauxhall Parts and
Accessories ........................................ 271
A note on safety .................................. 271
Checking and topping up fluids ......... 271
Engine oil .............................................. 272
Diesel fuel filter .................................... 274
Coolant ................................................. 274
Brake fluid ............................................ 276
Wind screen wiper ................................ 277
Wind screen and headlight wash
systems 3 ........................................... 279
Battery .................................................. 280
Protecting electronic components ..... 280
Vehicle decomm issioning.................... 281
Vehicle recommissioning..................... 281
1)
Calls may be mon itored and recorded for
training purpo ses.