Customer Support and Warranty
Customer Support
If you have a problem with your Vaultek™ safe that is not answered in the FAQ section of this manual, we
encourage you to email us: [email protected].
Warranty
VAULTEK™ IS COMMITTED TO PROVIDING PRODUCTS OF HIGH QUALITY AND VALUE AND MAKES EVERY EFFORT
TO ENSURE ITS PRODUCTS ARE FREE OF DEFECTS.
Vaultek™ guarantees your safe will be free of defects in materials or workmanship for a period of one year from
the date of original purchase from an authorized dealer. This warranty does not cover abuse, misuse, use in any
manner for which is not designed, neglected, modification, damage, inadvertently caused by the user, accidents,
and/or tampering.
If your safe is determined to be defective, we will at our discretion, have it repaired at our expense, or will send
you a new one at no cost to you. You will be required to return your existing unit as well as all included parts to
Vaultek™ prior to replacement along with your proof of purchase.
If it is determined your safe needs to be returned, a Vaultek™ agent will provide a Return
Authorization Number. Please have the following information available when you contact us:
-Purchaser's name, mailing address, email address, and a phone number.
-Copy of receipt
-Authorized Dealer Name
-Detailed description of problem
NEITHER SELLER NOR MANUFACTURER SHALL BE LIABLE FOR ANY INJURY, LOSS OR DAMAGE, DIRECT OR
CONSEQUENTIAL, ARISING OUT OF THE USER OF, OR THE INABILITY TO USE THE VAULTEK™ SAFE.
16 Vaultek™ VT20i
